I am new here but wanted to share my cautionary tale. During a recent remodel, I started to transition all of my light switches to smart dimmer switches. I thought I did my due diligence and decided to go with Inovelli Red switches… and bought about 15 of them. I had a professional electrician install the first handful, as there additional electrical work needed throughout the home.
Fast forward to the installation, we installed brand new recessed lighting and fixtures with LED throughout the home. One one switch that has 4 LED recessed lights, the lights turn off inconsistently starting at 25% dim… on another; on another switch with 2 fixtures, 1 light works properly and the other flashes light a disco any time the dim is below 50%.
When I asked my contractor about it, he immediately blamed the light switches… I disagreed. I reached out to Inovelli 3 months ago. First, it took me over a month to hear from them, but when I did, they suggested I just post it on their community board because “they were too busy.” I pushed back and asked for basic customer service. Another month passed… I finally heard back with a singular question… did they use a neutral wire in the installation. I answered in the affirmative and have never heard back from them… EVER!
When you take a chance to invest in a new up-and-coming company, the best you can hope for is their product to perform as promised… the least you can hope for is basic customer service… Inovelli has failed on all fronts… don’t believe me… try to find any phone number for the company… you can’t because they are hiding from their failure! At least invest in a BS number that connects me to India so that you have the perception of an attempt at customer service. Please learn from my mistake… for your home, invest in products where the company stands behind what they sell… I am switching to Lutron.
Inovelli… I dare for you to respond!