Having an issue with the LZW30-SN

So, my setup is using the SmartThings hub…have a LZW30 at the front door and back door…they have a routine to turn on at sunset, off at sunrise…has been working fine. Today, the backdoor switch didn’t turn off…and I can’t get it to turn off using the app, or the physical switch. The light is a solid blue. I put the hub in exclusion mode, tried to remove it, and re-add it, can’t get that to work. Not sure what my next step should be. Just seems “frozen” if that makes sense.

Did you pull the air gap switch?

Honestly not sure what that is…can you explain?

@scotteisen - Pull this tab out (doesn’t take much force). It will disconnect the power to the switch.