Hi, all. Having weird issues and support can’t seem to help me. Posting here as a last resort. I’m a bit disappointed and frustrated. Used to be a huge Inovelli fan and purchased $800+ of the new switches…only to have erratic behavior.
Hub: ST Gen3
Switches: LZW31-SN Red Series Dimmers
Lamp types: both LED and Incandescent. (doesn’t seem to matter with this problem)
DTH: Inovelli Dimmer Red Series LZW31-SN
Odd experiences we’ve had:
Dimmer with “lock” in the “on” state. Pressing or holding button one (down) to turn it off does not turn it off. HOWEVER, when you press button one (up) the lamp dims off them back on. Once the lamp is back on, you can press button one (down) to turn it off normally. This happens multiple times per week to several switches.
Honestly this was a similar frustration I had with ST v3 hub. I started off with ST and it worked great with the GE porch light I had and ST outlets for the dog bed. Until I added the Inovelli the hub was ok. I’m so glad I made the Hubitat switch. The frustrations you ST users gave had is just not worth it (ST hub not the switches)
ST user here for at least five years. I’d say I’m above average, but no expert. I have a hard time believe its the SmartThings hub and are thinking more and more that it’s the Inovelli implementation, especially my other non-Inovelli devices are rock solid. Just a couple of minutes ago, our undercabinet lights turned off and back on (driven by a Red Series Switch). There is nothing in the logs…except that, again, energy reset to 0. I’m not sure what this means and wonder if @EricM_Inovelli is out there. His original (pre-Red Series) DTHs were solid.
Here’s the current log entries for the undercabinet lights (which are on a switch):
Man, those are really strange issues. What are the configurations for these circuits? Neutral vs Non-Neutral & 3-way configuration?
#2 The button presses are really suspect. That would only show up if the button was actually pressed or the switch thought it was. Could the button on that one be like “stuck” or something? I haven’t seen that, but if no one is there when those are showing up the there has got to be something wrong with that switch.
#3 sounds like an incompatibility with the load type. Can you let us know the model and specs of the lighting?
Strange indeed…and the wife is losing patience, so I appreciate the help. If you can’t figure these out, then I know they can’t be solved. These are all standard load connections. I have not even attempted my 3-ways due to these oddities. I have tried both Neutral and Non-Neutral (wiring), but I would say most I have wired in the neutral. This happens with both LED and incandescent. Not that it should matter, but the entire house uses GFCI circuit breakers (at the panel). Would that matter at all?
If the button is “stuck” it would be stuck on all of the Red Series dimmers I have (since it’s been happening to every one), so pretty unlikely. Paranormal activity would be more likely…maybe I need to put a camera on one of the dimmers. LOL The wild thing is I have one Inovelli dimmer from your original run (I want to say its a 31S) and that thing have been 100% rock solid.
Happens on both incandescent and LED. Incandescents are a 3-lamp fixture, a 5-lamp fixture, and a 9-lamp fixture. The LEDs are Elite RL677-1000Ls (surface mount/can lights (https://iuseelite.com/product/rl677-1000l/)). Some of the surface mount lights are single lights…and others are 3-5 lights on the same run (think kitchen island or four corners of a living room). Again, I’ll mention that every circuit in the house (okay…ALMOST every circuit) is on a GFCI breaker at the panel. I have been slowly updating to v1.44 firmware and it seems to be getting less frequent…or maybe corrected completely. I know FOR SURE the undercabinet lights (sorry…don’t know the brand…I’m sure its a non-descript builder LED specials) have not had the issue since the new firmware. At least not that we have noticed. And I verified the “energy” setting is not getting reset at random intervals since the new firmware has been applied…so that’s super promising.
Okay…I’m all ears and putty in your hands @EricM_Inovelli. Let me know if you’ve got ideas or if you’d like me to try anything.
I don’t believe that this should make a difference. I know these aren’t super common, but I haven’t heard of issues here. I have one installed in my breaker box, but it is an outlet only circuit.
The button press thing is really throwing me off. I just don’t know how it is possible for those button events to be sent without someone actually pushing the button.
One thing I am wondering is if the switch type and 3-way configuration are set correctly. This can be done in the device preferences. With the original firmware some people had to change the setting to something else and then set it back. For example, if you are using neutral you would change the setting to non-neutral and then change it back to neutral. Same thing with the 3-way config. Change it to 3-Way toggle and then back to Single Pole. I believe this was corrected in one of the firmware updates, but it might be worth a shot.
So we were just sitting on the couch and the Foyer light turned off. Looked at the logs and it does not say this one was done via a physical button. This dimmer has firmware 1.35 (haven’t updated it yet):
Aha! Thank you…I wonder if maybe it went above 80% and shut off them. Although if it’s set to 78% one would think it would stay there and not fluctuate. I guess this means I need to flash all of the switches. @EricM_Inovelli…any ETA on when the next firmware will be released (if you can share your roadmap)? I have a large qty of these devices, so updating them takes a significant amount of time. If you’re close to the next release…I might just wait.
We just released v1.45 of the firmware. Do you have the ability to test a firmware update? I would love it if you could test the circuit that you are seeing this the most on. Especially if you could test firmware 1.44 and then 1.45 for comparison.