I hope someone can help with the following, it has got me completely stumped. I am having a problem pairing new red series dimmer switched to my SmartThings hub V1
I already have a number per of the red series inovelli switches and dimmers connected to the hub and they all work great.
I have tried to connect 2 brand new dimmers and have had the same problem with both of them.
The switch shows excellent connection with the range check, nonetheless I moved the hub to be 6 ft from the switch.
I set the app to pair with a new device (and I tried the classic smart things and the new SmartThings app) and then put the switch into pairing mode. The light pulses as you would expect and then shows the green light. The app does not acknowledge the switch has been paired.
I have tried …
excluding the device - the exclusion process works every time
I have closed the app and reset the iPhone
I have rebooted the hub
two different brand new switches.
I am hoping someone can help with some good/new ideas …