Red series switches won't stay in sync with sharptools

I have red series dimmers. On/off, and fan & light switches connected to hubitat a d using sharptools for dashboards. Everything is connected but I’m seeing that sometimes the dashboard isn’t accurate. Has anyone seen this before and found a way to keep it in sync?

I’m on SmartThings, but the same thing holds true for Hubitat. SharpTools displays what the hub reports. So the first thing to check if your dashboard is not displaying something correctly is to see what that device’s status is in Hubitat. You’re not troubleshooting the connection between the Inovelli device and Sharptools. So determining if the issue is between Hubitat/Sharptools or Inovelli/Hubitat is your first step.

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