White Dimmer LED Bar Color Problem

[GadgetGuy]

I just unboxed a White dimmer and immediately noticed the color was off. It has a green cast to it. I already installed 30 with no issues. This was from an order of 35 and has the same date code as the others. Anyone else seen a problem like this?

[Kaleb_Inovelli]

Hi there,

Thanks for reaching out about this issue, I have not heard of this happening before. Are you able to provide a screenshot of this issue?

Thank you!

[GadgetGuy]

Hi Kaleb, Here are two photos showing the problem. The switch with the problem is on the right. For the photo taken in daylight, the switches were set to white. The one taken at night, the switches were set to aqua. You should be able to see the green cast in both.

[Kaleb_Inovelli]

Hi there,

Thank you for the pictures. This definitely looks like the LED bar may be defective. By chance, have you tried factory resetting the right switch to see if that effects the color difference at all?

[GadgetGuy]

@Kaleb_Inovelli

By chance, have you tried factory resetting the right switch to see if that affects the color difference at all?

Yes. No change.

[Kaleb_Inovelli]

Hi there,

Thank you for the update. I would recommend writing into our helpdesk so we can assist you with getting a replacement switch. You can do so by going to our main site, Inovelli, selecting Support > Get Help / Open Ticket. Please let me know if you have any questions.

Thank you!

[GadgetGuy]

All set. Thanks Kaleb!