GE Enbrighten Add-On Switches non-responsive with LZW31-SN - wired with neutral:
I have been completing a renovation and had a professional electrician install my Inovelli LZW31-SN dimmer switches. Two of them are wired with GE Enbrighten Add-On Switches https://www.amazon.com/gp/product/B07X84WY5C. (two separate light circuits each individually wired as 3-way.) The electrician has informed me that he believes the wiring is correct including having the neutral wire connected.
In both (separate) cases, the GE Add-On switch is completely non-responsive; while the LZW31-SN dimmers do work. I have followed the instructions on the website here: https://support.inovelli.com/portal/en/kb/articles/switches-dimmers-troubleshooting-3-way-aux-switch-lzw31-sn without success. I have also updated the firmware on 1 of the Innovelli switches which also did not seem to help.
Currently, neither of the switches are joined to a hub although I do have home assistant and I have a Z-stick that I have used with Z-Wave PC Controller 5 to update the firmware on one of the Inovelli switches.
Any idea on how to troubleshoot or better yet, resolve this?
EDIT: the resolution is Bry’s post plus the cadence of the config button which must be pressed very rapidly the 12 or 13 times. If the status light turns on while pressing the config button, you were not fast enough and need to start over.