3 Way Neutral not giving power to switch unless aux switch is on - LZW31

It’s still worth trying a bypass or an Aux switch. Or the min/max settings from @harjms.

@Nelo Agree with @Bry. Set minimum dim to 30% and maximum dim to 80%. Save preferences. A bypass may help in your situation. I don’t know if anyone else has same cans as you to see if they had any success.

I tried all sorts of min/max combinations. I would’ve checked the pot lights sooner, but I didn’t know how to pull them out till I did for those pics. The specs say that I should not be able to use this dimmer with this type of lighting system, so I’m throwing in the towel on this one.

It does bother me a lil that I was able to get them working for a brief moment, but I have doubts that I just wasn’t waiting long enough for them to begin flickering and fail.

You both are some solid people to help me out so much, and I don’t feel that this is a failure of the Inovelli dimmer.

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Hey folks,
I’m having a similar issue except my set up is a 3-way, with the 110V mains in one box, and the light output in the other with a 4 wire (red/traveller, neutral, black and earth) running between:

If the dumb switch is off (located in the box with the 110V source) - it doesn’t matter what the other switch does.
I switched the dumb and LZW30 around, and now the LZW30-SN is powered all the time, but it seems its not triggering the traveler properly.
If the dumb switch is on, the inovelli works as expected
If the dumb switch is off, the inovelli relay only seems to trigger in one switch direction. meaning - I hit off (relay clicks), I then hit on (no relay click), I hit off again (relay clicks). I have to switch the inovelli on (despite no relay response) in order to be able to switch the inovelli off (and hear a click).

Truly baffled. (note 3-way dumb switch was illuminated, but is not now based on the diagram above)

if i switch the dumb switch off, it doesnt affect the inovelli - and the inovelli is also not changing the binary switch state in the zwave info (home assistant).

Seems like the traveler isnt sending a signal properly - hope there isnt a damaged wire somewhere

You need to use a regular dumb switch. Inovelli switches are not compatible with illuminated dumb switches.

yeah by that i meant, it WAS and no longer is an illuminated switch. So the problem still exists sadly

Got it. If I understand correctly, with the dumb switch fixed in one position, the Inovelli works as expected. But when you flip the dumb switch to the other position (there is no on/off on a 3 way switch), you only hear the relay function with a down press but not an up press? That seems weird, as you’d think the Inovelli wouldn’t function in either direction.

What firmware?

I’d consider doing a factory reset or swapping in another switch if you have one to see if that resolves it.

Try swapping load and traveler at the switch.

ok, will try this first - and then @Bry will swap the switch (firmware was 1.21 but updated to 1.22 yesterday)
i’ll report back (and thank you both for your replies!)

What James means is that in the load box, you should have a 2-wire and a 3-wire. The 2-wire is going to the load, the three-wire is coming from the other switch. In the load box, the black conductor of the 2-wire should be connected to the BLACK (common) screw on the dumb switch.

If that is what you have, it’s correct and should be left alone. James is thinking you don’t have that wired correctly.

I thought it was a 3-way separate box and thus should have a 14/2 or 14/3 going from Box A to Box B. Swap RED and BLK (load and traveler).

ah - ok, I switched the traveler and black of the 3 wire and oddly - I end up with exactly the same behavior. Which for me indicates how the dumb switch works.

Downstairs box (Line Box)
Input Line (2 wire from breaker):
neutral to 3-wire & inovelli neutral connector
line to inovelli Line connector
Output 3 wire:
red traveler from inovelli traveler connector
Black wire from inovelli Load connector
Neutral connected to inovelli neutral & input Line

Upstairs box (Load Box)
Input 3 wire (from Line Box):
red traveler connected to dumb switch (not common connector but same side)
black wire connected to dumb switch opposite red traveler
white neutral connected to output light load
Output light load:
black load connected to common on dumb switch
white connected to white from 3 wire

To me this is as per this diagram:

to confirm i should swap the Load and traveler on the inovelli switch side (Load and traveler both in the 14/3 3 wire)
OR
swap the load and traveler on the dumb switch side (Load being the load to the light - currently connected to common, and traveler from the 14/3 3 wire)

Load should stay on the “COM” at Box B (in wiring follows the drawing you posted). You can either swap at the Inovelli switch or dumb switch. The swap would be for the load/traveler from Box A. It would be the same if you swap it on either side. Just trying to get the auto detect to work better. Honestly, AUX Switch may work the best.

understand if i switched the red/black in the 3 wire it would have the same result on either end, but I wanted to check if you meant in the 3-wire 14/3 or red/black on the common side of the dumb switch as that would make a difference.

I think its time to try a new switch and see if that solves the issue

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on the 14/3 wire.

ok, so I have another exactly the same set up in another part of the house I just installed a LZW30-SN and it has the same issue.

However, using an AUX switch (GE) where the 3 wire blacks are connected and only neutral and traveler are connected to the AUX switch works fine - in both locations. This would indicate there is an issue with the LZW30-SN using the dumb switch set up.

Parameter 13 doesnt seem listed in the manual - and 12 I only have ‘Manual’ or ‘Auto’
Buying an extra AUX switch does somewhat defeat the point after spending $400 on inovelli switches as they can use dumb switches - any other thoughts?

Parameters 12 and 13 are related to energy reporting. This has nothing to do with the function of the switch. Not sure how that came into consideration. Could you be using the wrong driver?

i assumed 12 taps / 13 taps correlated to parameters
parameter 13 in “load type” for LZW30-SN - [0] - Automatically Detect
[1] - Manual Set for Specific Load Type

I completed the set up - 12 taps, set neural
13 taps, set dumb

I completed this again to be certain, and the relay is clicking both on and off, BUT, when the DUMB switch is OFF despite the relay clicking the light does not turn on. When the DUMB switch is ON - inovelli works as expected