@Eric_Inovelli @Brianna_Inovelli your thoughts about reaching new households with a rewards program got me thinking about my own case. My home automation journey really ought to be its own post, but for an anecdote, the money you spent on Amazon “sponsored” placement worked: before I got into Z-Wave I was buying Kasa switches, and Amazon kept suggesting Inovelli gear.
That was just the brand exposure, of course. What followed was more important: eventually I went to your website, read about what the switches could do, read about the company and its goals, and liked what I saw. I started to imagine how these switches would play out in my house, and realized that I had a few tricky use cases.
What finally won me over was the support: I thought about the most difficult use case in my house: a virtual three-way between lights on two different circuits, where two-way sync would be needed. I had some ideas about this and opened a ticket… and got a response the same day from @Eric_Inovelli basically saying that it was an interesting question and deferring to @EricM_Inovelli who had the complete answer within a couple of days. I don’t know how you folks manage such great support, with responses from the founders to customer inquiries, but I was impressed.
I still haven’t implemented that solution because the Red Series dimmers were out of stock, but I will soon. My first shipment of Red Series dimmers, unfortunately, needs to go towards replacing Black Series dimmers: for WAF reasons I need double-tap up to turn on the dimmer to 100%, like Maestro does, and that requires a Central Scene command (I wish it didn’t: see Post 4754). After that, my next shipment can go to the hallway that inspired my query and Inovelli’s great response…
I just saw that my first shipment of Red Series dimmers has been delivered. I’m so excited to install them this weekend! 