EDIT: We should be launching this Tuesday, July 7th, 2020 or Wednesday, July 8th, 2020.
NOTE: Just to clarify, we will be sending out an email explaining this to existing accounts and likely you’ll have to reset your password. More to come.
Hey all – just wanted to give you a heads up that we’ll be implementing SSO (Single-Sign-On) starting in July 2020. I don’t have a firm date yet, but the programmers are handing this off to us at the end of the week to start testing, hopefully wrapping it up by the end of next week.
We’re using Auth0 for our SSO provider and it will allow you to sign into the following with one email:
- inovelli.com (to view orders**)
- support.inovelli.com (to view tickets, knowledge-base, etc)
- community.inovelli.com (forum)
** NOTE: We are working on merging past orders from our old website to the new website, so you may not see your order history right away, but please note that we have this history so don’t worry!
Here’s a quick screenshot of what the screen will look like when you sign up and/or login from any of the three URL’s above (NOTE: please click on the picture to view – idk why it keeps truncating the pic):
The reason we’re asking for what Hub/Gateway is so that when a ticket comes in, we’re able to quickly understand what hub you have and can setup automations to quickly answer questions as well prior to us engaging with you.
In addition, if you sign up for our newsletter, we’re going to start producing relevant content to the hub you have. For example, if you have SmartThings, we’ll send you some automation ideas and instructions for SmartThings specifically.
I know it’s a small thing, but we’re pretty pumped about this!
Any questions, let me know