May have just convinced me to buy Caseta instead

Digital Lounge
1

I know I’m getting old and cranky, but getting actual answers out of companies is a joke anymore.

Question submitted to support:

I have a new home build ongoing, and will need qty 50 Blue 2-1 dimmers for it.

1. Is there a qty 50 discount on the Blue 2-1 like there are on other models?

2. When is the best time to order that qty? The product is often out of stock, and lead times unknown in that qty.

Answer I got (didn’t really answer any of the questions I asked directly) -

We do have or bulk packs that have discounts in them. I recommend ordering our 10-packs for the best discount.

Currently our Blue Series Dimmers are out of stock. They will be back in stock late-June so I recommend ordering them once we get them back in stock.

Sigh. No way builders can work with this schedule uncertainty.

2

Where did you ask? Were you talking to the bot? You may want to inquire at [email protected] if that’s not where you asked.

3

Submitted a ticket, got a response from a human.

I get it - support and supply chain are hard. It’s just frustrating is all…

4

Hi Joel,

To further clarify, we do not currently have a 50-pack discount for the Blue Series Dimmers. The 50-pack is only available for our mmWave switches since it was an Indiegogo project. We do not have plans to do this for any other switch. The available discounts are built directly into the pricing on our website, with the best current bulk discount being the 10-pack option. Outside of that, we also offer a 10% Hero Discount for military, first responders, and medical workers.

Regarding availability, the current ETA for the Blue Series Dimmers to be back in stock is late June. You are welcome to place the order now while they are on backorder, and backorders are fulfilled in the order they are received. Because of that, if you know you will need 50 units, placing the order sooner would put you earlier in the fulfillment queue once inventory arrives.

We are expecting to have enough inventory to cover current backorders and additional new orders for a while once this shipment arrives, but placing the order now would be the best way to reserve your spot in line.

Please let me know if you have any questions.

Thank you!

5

Thanks, the additional detail is appreciated.

I do think from a customer standpoint it’s confusing to have 50 pack discounts for some products and not others, but it is what it is.

Thanks.