Sorry, that’s a bit of a joke to those of us that have been around for a while. @harmfulmushroom posted about disabling the relay, which you had already checked after @stu1811 suggested it. The thread took a dive after I pointed out that disabling the relay is the same thing as disabling local control.
Disabling the Relay is a term that @Eric_Inovelli likely wishes he never coined. Disable Local Control is more accurate, as there isn’t always a relay involved. In any event, that term becomes the brunt of some jokes when it’s used, hence the fire, the tombstone and Eric’s sweater.
Sorry for the confusion! You advised that you reset the switch. I’m not sure if that is what you mean when you power cycled it or if you mean that you performed a factory reset. If you performed a factory reset as well and it’s still not working, then it’s likely the switch is dead.