Not yet – their support is still, “looking into it” – there’s no number to call so I’m at a standstill.
I do have a USA friend who works for Amazon looking into it who’s trying to help. Unfortunately, all Seller Support is outsourced, so it’s impossible to get them to see our side of the story (that we’re literally losing out on sales daily).
We’re trying to see if we can open it up on our website and then have you purchase there and then fulfill from Canada. We may be able to do that, but I have to test it out via their Multi-Channel Fulfillment.
@Micah_Inovelli is working on getting the Provincial Tax info inputted into our website so that we collect.
Let me connect with him tomorrow to see if we can solve it this way. I may need a guinea pig to make a test order to see if it goes through. Let me know if you’re interested!
@Eric_Inovelli for sure! To your point, I’ve been working on getting our Inovelli.com store opened up for Canada. The issue we’ve been working through is getting our tax calculation software to “talk” correctly to our e-commerce store. From what I’ve seen, it should be possible, but we need to ensure it is calculating correctly for all applicable taxes for each Province. I’ve got a ticket in to our tax calculation software company and I’m hoping we can get this figured out soon! @MKITGO2, really appreciate your patience here. It means a lot!
UPDATE: The On/Off Red Series listing is again available on Amazon.ca. Flash Sale prices have been extended due to the listing going down during the recent sale. @Eric_Inovelli provides more info and a link to the product page on Amazon.ca in the linked thread below. Just wanted to make sure this thread was updated too!
@Eric_Inovelli or @Micah_Inovelli any way to subscribe to an ‘announcements’ or eblast mailing when these things happen… seems you put it on for 3 days, one day after I last checked in on this thread.
Yeah @Brianna_Inovelli is working hard on creating some sort of email sign up for these sort of things. We should have something within a couple weeks that everyone can sign up for and stay in the loop.
I’m sure there will be a pretty sweet Black Friday deal (hint, hint).
@Eric_Inovelli is correct! I am working on making our newsletters better than ever. While I have you, I’d love to know what you want from an email newsletter! Just the sales and specials? Want to know the latest company prank? I don’t want to flood your inboxes with stuff you don’t want
I like this thought a lot! I was planning on having options when you sign up for the newsletter to also get information on things like upcoming products, any collaborations we may come across, and industry news, as well as an option to receive updates from us at the office to see more of our fun side! We’re not just a smart home company … we’re a “cool” smart home company lol
Yes, basically how it works with Amazon is that they require our switches to be in stock on Amazon USA first and then they can be opened up to Amazon Canada.
The switches were finally available to be created on Amazon Canada last week Friday, and we immediately created shipping labels for our manufacturer to send them over (as they couldn’t ship them without there being a listing available otherwise Amazon Canada would’ve rejected the shipment).
The dimmers should be shipping this week to Canada, so hopefully they’ll be available within a week or so!
thanks that’s great I’ll check all week to make sure i get some before it’s out of stock I’ve been waiting on a no new hub no neutral solution for my old house with smartthings system for a long time. Lutron needs it’s own hub and it’s crazy expansive. thanks, can’t wait to try it out
