I have a Red series on/off switch that tonight suddenly decided it will not turn off its load anymore. It’s been installed for about a year. Pressing on the bottom of the paddle (off) turns the LED off, so it “looks” like it’s off (and it reports off in Home Assistant), but there is no characteristi…

Did you pull the air gap on the switch itself?

Maybe some accidentally disabled local control? Try pressing the config button 8x very quickly.

[image] kreene1987: Did you pull the air gap on the switch itself? Yeah, that’s how I got it turned off for now. [image] stu1811: Maybe some accidentally disabled local control? Try pressing the config button 8x very quickly. Yeah after I posted I tried that…local control was still on…

[image] rogersmj: I’m guessing the switch has failed. Likely if it’s still “working” but not actuating. I’d open a support ticket with the issue and @Courtney_Inovelli will get you taken care of I’m sure.

Sounds like the relay has welded on. Is this switch on a heavy load?

No, the load is only around 20 watts. I’ve opened a support ticket. It’s out of warranty (purchased 2020) but maybe they can do something for me…I have around 30 Innovelli switches of various kinds and this is I think the third bad one in less than two years.

I would try excluding the switch and then do a factory reset. See how it performs after you re-add. Can’t hurt at this point. I have revived a switch by doing a factory reset, although the issue I was having was different than yours.