For those with updating issues, please see this article:
Blue Series Switch - Troubleshooting OTA (Over-the-Air) Updates | Inovelli Help Center
Also, it might take me a few days to respond as we are working on several other projects right now, but I’ll get you taken care of!
Side note, if I lent you a USB flasher and didn’t git you a return label please let me know so I can get it to another customer. 