But honestly, I’ve always been very liberal with returns, exchanges etc as long as I don’t get the vibe someone’s trying to scam us.
Also, in the case where we launch a new product and inevitably someone finds an issue we didn’t (such as this case), I throw out the policy and just work with you to either fix the issue or refund you, regardless of the timeline (in other words, don’t worry about the 45 days or whatever it is).
In your specific case, we purchased the fan and are shipping it to China for analysis. I don’t have a TBD on if/when they’ll get it and/or if they can even fix it, but I can tell you were working on it as it does seem to be a popular fan model.
Thank you - that’s all I need to hear. I’ll keep those switches on the shelf until the engineers figure out what’s going on, or we decide that for this particular use case Reds 2-in-1 work well enough. (Against @rohan 's advice I have installed three reds to service the WhisperGreens and as soon as something unexpected happens I’ll let you all know. I am hoping the worst thing that can possibly happen is to damage the switches since they are 1/3rd the cost of the fans - I am ardently hoping this is one of those “This will never work in theory” cases, since I like the fact that the fan LED strip matches the other red switches in the cluster; the Zephyr LEDs are distinct enough from the reds and the blues to be just annoying.)
It seems to be working correctly for me. What version of firmware and driver are you running? Look under “State Variables” for “driverDate”, “fwDate”, and “fwVersion”
I suspect I’m doing something wrong but I can’t get the LoadLevelIndicatorTimeout setting to work. The LED displays the fan speed when on and doesn’t go back to the dim default (off) look no matter what I change the timeout to. Anyone have any suggestions?
Power Monitoring - switch should measure the power consumption (not possible as there is no space on the PCB)
Welp, I should have kept up on the changes. I use those power monitoring readings to run my automations. It’s an algorithm based on solar intake and current power usage and then on off hours consume only excess and shutdown non essentials. I was going to use those readings to lower the fan rate rather than just shut it off. Bought in May, update came out in July. Kicking myself in December for not being able to work on this project until now.
Hey guys - sorry I am just seeing this. Regarding the LED mismatch.
The manufacturer said it’s a hardware change in that they went with new LED’s. In addition, there’s no firmware that can fix it, however, they provided us a chart for what they thought would help from a settings perspective.
I would say good chances of them not matching. However, i just want to say that for my lights and fan switches, I run them different colors so that folks know which are lights and which are fans. Might be something easy to implement in designs.
I believe there is some tuning that could be done to make it closer to each other for specific colors.
Not sure if this is covered anywhere else, but I’m about to put one of these next to a 2-1 switch to make my fan and fan light smart…Is there any solution like a faceplate or sticker I can use/buy to distinguish which switch is the fan and which switch is the light. Even a nice stencil I can “paint” a fan onto would be great…
Not a bad idea…Guess I should learn how to use a Cricut. Any good templates to go off of? What’s a good paint/solvent to use on this plastic? Wonder if I can chemical etch something…
My daughter came up with the Cricut idea. I’m just now getting set up at a new location so we haven’t had the chance to do anything with it.
My thought was to go to one of the icon sites and find appropriate icons. She believes that she could even do lettering small enough to be appropriate for labeling the switch plate. Between you and me, I’ll believe that when I see it.
No idea regarding chemical etching. One commercial source producing plastic paddles is using a laser. Another source is producing metal wallplates, but I don’t know what they are using to produce the labeling.
