Recommend private messaging Eric_Inovelli and Brianna_Inovelli . They can get that update for you I’m sure.
Pre-order #1 from April 21 here, still hasn’t shipped. I contacted ZWP using their web form yesterday - no response. Follow-up attempt this morning actually got a response! Fingers crossed it’ll actually ship… squeaky wheel gets the grease and all that. Not high confidence, since I put all the order details in my web form submission, and ZWP responded by asking which web site I used to place the order.
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Just popping in to say that while I may not be commenting, I am trying anything and everything I can behind the scenes to wrap this up. I know you can’t see my emotion and feelings through words on a computer screen, but I can tell you that I am just as frustrated as you guys about how this all transpired.
I think the lesson learned for me personally was to keep things closer to my chest until I have more of a handle on the situation (I was just excited) and not only that, not outsource extremely large record breaking orders with a new partner who hasn’t had proper training and a game-plan.
I’ve been monitoring the shipments and I see the number going down daily and it looks like we’re down to the 900’s, which is a ton of progress from where we were last week.
I don’t have a ton of insight as to how they’re batching things and have been told that they’re working as hard as they can, so I’m not sure how much I can help with individual requests.
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I’ve seen it asked about whether or not there may not be enough inventory for people who ordered early since orders appear to be shipping out of order. I can assure you that we shut down orders (and so did ZWP) before we ran out and kept a decent amount on hand for not only defective units but to ensure everyone who pre-ordered gets their product. In other words, we’ve been really conservative in what we kept behind so please don’t worry about not getting your orders.
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In summary, again, while I may not be responding to this thread as much as others, I am working behind the scenes to make sure this is wrapped up and I apologize for the decisions we made internally that didn’t go our way with the pre-order crowd. I hope that once everyone receives their product, they can look back and say, “while Inovelli bombed their shipping of these switches, at least I still have the worlds best smart switch that we built together as a community”.
-Eric
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Thanks for the update Eric. Wondering if you might be able to comment on the status of shipments to Canadian customers?
Appreciate the update and all the effort to keep things moving! Aside from being patient while orders ship, is there anything the community can be doing to help at this point?
I believe they are still at the fulfillment center in NJ, but I did find out that we should be giving you the tracking numbers (not Aartech) as we were able to load the orders into a separate fulfillment software that we will have more control over.
In other words, we’ll provide the labels and Aartech will just be there to fulfill them. Once they ship, the order should mark as shipped and a tracking number should auto-populate in your account (if not, since there were only a hundred or so Canadian orders, I don’t have a problem with you guys reaching out to us for tracking).
I’ll for sure make the announcement once I know they have shipped from the US to Canada and ask for the tracking number so that you’ll know when they arrive at Aartech.
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Yeah no problem – sorry I haven’t been keeping this up to date as much as I should have.
I don’t think there’s much we can all do – I know there’s been talks of the, “squeaky wheel gets the grease” which I suppose is one way to look at it – but in reality I don’t know whether or not ZWP’s customer service are the same ppl who are fulfilling orders (it is at Inovelli) so the more tickets they receive, the more time away from fulfilling orders they have.
So, while I can’t discourage anyone from writing in, I would just keep that in mind. I know they are honestly doing their best to get everything shipped out and while I may not agree with the method chosen, I am also not an expert at their setup and my guess is they chose efficiency over who ordered first/last.
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Thanks for the update!
Kinda surprising to not see more shipping reports here if over 3/4 of the orders have been shipped (I’m assuming most people who posted in this thread saying they haven’t received a shipment notice would come back and let us know when they do get one). Anyways, glad to hear there’s been good progress; hopefully they’ll be done by the end of the week!
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OTOH, they need to hear from more than one source that their “first in, last out” system is sub-optimal and has generated some anger. Otherwise, they’ll just do it again the next time around, either to you or another B2B customer. You posted a nice summary of lessons learned, but you seem to be the shining diamond in a sea of mediocrity of small businesses. Most won’t bother to look for areas of improvement unless they provide immediate pathways for cost cutting or loss prevention. If ZWP starts to believe that what they’re doing is going to cost them $, they’ll make changes.
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Completely understand – I agree with the shipping of ZWP products first argument bc yes, that was unexpected and made me pretty upset too. Regarding Inovelli’s orders though, I can see the argument of shipping anyone who ordered 1 switch together, anyone who ordered 2 switches together, etc bc if they went in the order the orders were placed, they may be more prone to errors (also costing them money).
In other words, 1 switch orders have a specific box that’s used (more like a bubble sleeve) whereas 2 switches have another box, 3 switches another box, etc.
If we start mixing orders, things can get out of order quickly if you’re not paying attention.
Again, I’m not saying this is the right way to go about it, this is just what was explained to me.
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Agree and thanks for the kind words.
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Eric, much appreciate the update. I’m sure this was not a super awesome development in the shipping schedule, but the time you and the rest of the company have been putting in is not unnoticed!
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Just a data point, 9/7 contractor pack order place through Inovelli just shipped! Hang in there guys 
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another data point: order #37XXX (August 28) (2 individual switches directly from inovelli) Label Created just a few minutes ago.
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Cool, just got a shipping notification for a 10 pack ordered on 9/9. This is my first foray into home automation/smart switches; hopefully I can get everything set up the way I’m imagining!
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I’m a 361XX order from 5/10 for three 10-packs. Hoping my number gets drawn soon, seeing some of the recent orders open up is getting me all excited! I have a kitchen reno that part of these are filling, I’m basically waiting on these switches to kick off the finish install (timing was so close I held off putting temp switches in). Can’t wait!
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Pretty sure that means I will be one of the last shipped. 
Consequences of ordering 100 switches. LOL
Hopefully getting a notice soon then, and excited to get them up and running ASAP!
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At least some of mine are coming!!! Fingers crossed for the rest, and for everybody else’s!
#36xxx July Order 10pk Ship notification (shipper label created, expected Thurs to Atlanta)
#37xxx Sept Order 10pk + whites… nothing yet
Happy to see people getting more notifications!
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That’s a great insight into the behind the scenes process. I certainly wouldn’t have considered grouping orders by qty, but it does make sense when you look at it that way.
I said before that I understand why most companies don’t offer the same level of transparency, and I will completely understand if the lesson you take from this is to hold back a little. I really appreciate the peek behind the curtain kind of details like this bit about grouping orders by qty, and hope that you’ll continue sharing this sort of thing in the future.
Now, are they saving groups of 4 for last, because there was only one nutjob crazy enough to order exactly 4 switches?
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I just got a notification for my 10-pack order 376XX from Sept 8. Can’t wait to get them installed!
Crazy man here. Still waiting on a shipping confirmation on order #37xxx for 4 switches and an aeotec bypass ordered August 3rd. Looks like we pulled the short straws. Waves fist at cloud!
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