Just a quick update as it was utter chaos last week moving to a new HQ. I’m finally settled in and looking forward to updating the list with the other submissions and getting emails out to everyone. I promise I will get it done before Thanksgiving. Honestly, it’s very overwhelming, but I apologize.
Regarding questions around who received an email and who did not, I know it’s buried in this thread but I’ll repeat the explanation for those who have asked.
We currently use Zoho to manage all of our contacts. Anyone who has purchased from us is stored in Shopify and integrates with Zoho so we do have all your contact information on both platforms.
I also use Zoho to send out all the mass emails that some of you (I wish it was all) have gotten. A few months ago, they changed the way their email system works in that anyone who doesn’t specifically opt-in to our mailing list will not get emails. In other words, I loaded all orders into Zoho and when I setup the campaign it says, “Sorry, these contacts cannot receive this message”.
I’ve tried to get them to look into this as well as also let them know that there should be a way to email people in a non-marketing way without breaking the CAN-SPAM laws. But, if you’re at all familiar with Zoho, unfortunately, English does not seem to be their first language.
I realize this isn’t a valid excuse as to why you haven’t received your emails, so as a workaround, I’ve been emailing people from my personal account.
I will scroll through this thread and make sure I’ve captured anyone who I missed the first time or have said they aren’t on the list after I announced it.
If you are not receiving emails, can you comment on this thread for me to make it easier: Blue Series 2-1 Switch Pre-Order Email Thread
–
Regarding the question on whether or not we want the switches back, it’s probably buried in this thread as well, but I’ll say it again too – no, we will let you keep the defective switches as in some cases, we’ve found that with a strong mesh network, they seem to work just fine. Either way, you’re entitled to a new switch if your IEEE falls into the listed defective ones.
Hopefully no one sells these on the black market, but as it was pointed out by a few of you, this is why we captured your name, IEEE number, why I required a picture of your QR code (so you can’t just make it up, then sell it on the black market) and why it’s taken so dang long for me to create the list bc I’m manually verifying everything.
–
In terms of who is shipping the replacements, we opted to take this one ourselves and is one of the reasons why we moved HQ’s – so that we have a dock and a warehouse and can fulfill orders ourselves again. It was a good experiment to outsource things, but we’re taking it back and Courtney will be mailing out everything.
–
Hopefully I got everything – if not, I’m happy to answer any more questions!