Not sure if one shipment representative–but what shipping service was used?
Mine were USPS
UPS ground for me
Same
All depends on location to us in Michigan and what service is less expensive. But only UPS and USPS have been used.
Thanks all. I’ll just wait and see if it shows up silently then–I haven’t gotten any delivery info from any of these services yet.
I guess if I don’t have anything by mid/late January I’ll reach out directly.
Is it weird that i got a ups tracking number and says label created but nothing has shipped since last tuesday?
Same here.
At least you got a tracking message…
I actually didn’t. I got a notification from the Shopify app (with an optimistic arrival date).
If you were UPS or USPS you should see movement today. We had a large UPS pickup yesterday and I see they have been scanned in as of this morning. We had 200+ UPS packages so we had to schedule a pickup and get them all out at the same time. This was our first pickup in about a week.
USPS also did a large pickup yesterday and today. The guy who worked Monday came in and said “oh we aren’t doing pickups today. Bye.” We were told the next day this was a lie. lol.
He wasn’t doing pickups that day after taking one look at the large pile waiting for him…
Exactly what happened!
Thank you @Courtney_Inovelli for reaching out, super happy to have some tracking info now. I hope I wasn’t too pushy, I was really okay waiting, I just wanted to be sure I entered my info correctly!!!
As of now, I only have 9 orders left to fill and they are mostly ZWP or Aartech orders I need addresses from.
If you would like your tracking number please DM me so that I can give @Eric_Inovelli some peace and quiet in his email!
Hey @Courtney_Inovelli , got my replacements today but it arrived with one short of what I had submitted for. Hoping I didn’t make a mistake when submitting but I swore I double checked myself.
Thanks and sorry for the trouble. Can dm if that’s easier
Edit: just checked the QR codes I scanned in and I believe I submitted the correct amount.
I have 7 down for you! You received 6?
Shoot I’m an idiot. Just realized one of the switches that I scanned was actually not one of the faulty switches. Please ignore me…all good! Thanks for your time
I want to thank everyone for their patience while we shipped out the replacements. As Courtney mentioned, I believe we’ve gotten everyone taken care of that’s filled out the form. Please give the mail a few days to get to you before reaching out (Canada people maybe a week or so).
At this time, I’m going to close this thread and take a breath lol.
If you have any further issues feel free to reach out to us: Inovelli Support
Again, thank you everyone – while a painful experience, you all really showed us what amazing customers we have and we’re lucky to have a support system in place. I’m looking forward to hearing how everyone likes the Blue Series now that replacements are out!
Eric