Blue Series Fan Switch Load Always Hot Even When Smart Mode Is Off

Switches General Discussion
1

Hello!

I was hoping to reach out to the community about an issue I’ve been having with the Blue Series Fan Switches. I have opened a Support Ticket - but, maybe someone else has found a fix to this they could share.

The first fan switch I installed constantly sent 120V to the fan when off; Smart Mode disabled. I troubleshooted with support and the switch was replaced - all is good. Since then, I’ve installed five more fan switches (and six canopy modules as a couple of switches control multiple fans). All is good. Those that control one fan work fine; those that need to be in Smart Mode, work fine too.

But, the switch I installed today is sending 122V to the load even when off (Smart Mode off). I had another switch handy, so I installed it - same results.

My line and load are not mixed up; I’ve double-checked the fans are set to “load only”, “dimmer/3-speed”, etc. Using Home Assistant, ZHA.

Anyone else experienced a similar issue? Or, have a suggestion for troubleshooting?

Thank You

2

Do you have a neutral installed? I believe in non neutral mode, the fan switch (like the dimmers) has to leak current to the load to power itself.

3

Hi Rohan, thanks for responding.

Yes, it’s wired with a neutral.

4

Can you turn the fan off from the hub but not from the paddle? If that is the case, then make sure that you do not have local control disabled.

5

What is connected as the load?

6

Thanks to all who responded, much appreciated.

I updated the firmware and the issue went away. Probably should have checked for a FM update right-off-the-bat.