Nothing is set in stone yet, just testing the waters with ideas
How about Detroit Lions tickets in the Inovelli VIP corporate suite at Ford Field???
In addition to the redeemable points, you could track the total lifetime points earned and give bonuses at certain milestones. For example, when you have X number of lifetime points you get free stickers, t-shirt, hat, switch, discount on next purchase, etc.
I probably shouldn’t joke about that again. The last time that I did, I wound up driving 825 miles round-trip in a lake effect snowstorm to Buffalo for a Bills game in one of our vendors’ suite at the stadium…
Hey guys, thanks so much for your input – we love it – exactly what we were looking for. We have a meeting with the team that’s developing this on Thursday and have incorporated pretty much everything on the lists above!
Yes, this is a great idea – and goes along with what @datavortex mentioned below, which I 100% agree with. We’re not the company we are without you all contributing to the overall product(s).
Let’s see it! I’d love to read it – I think there is an older post here by @simriv123 (How did you end up deeeeeep in home automation?) that was an interesting one – but yeah, I’d love to have a separate post talking about people’s journey’s – it’d be interesting to read and also help us understand where most people start. One of the struggles we have is that most people do not start with Z-Wave (or a hub for that matter) but rather with Alexa/Google and when they want to get serious with their HA journey, they start researching hubs and stumble upon us.
Yeah that’s great to hear – we actually have really good metrics with Amazon sponsored ads, but it’s good to see the anecdotal evidence vs just seeing Amazon’s data lol
I remember this for sure – I think I even said it was above my pay-grade lol
We appreciate it, definitely hard work (as well as a work in progress) as it’s such a small team, but we’re all passionate about HA so that helps!
Keep us posted! Happy to help
Yeah definitely, question for you – our first thoughts were to put them in the, “tips and tricks” section where each hub is located in the community.
However, we will be building something similar to what you suggest in the next couple of months in that we’ll be creating a, “blog” (it’s not really a blog, but more of a, “choose your own adventure”) where you can read through various use cases and at the end of each article, we’ll list links on how to do that with your hub. This then leads to our Knowledge Base (support.inovelli.com).
I suppose we could list it in both places which should help with SEO.
Love it – we’ll have to brainstorm a bit around the referral program as my gut instinct tells me this could be abused, but then again, at the end of the day more products are sold, so that’s always good. However, I definitely agree with @Chris in that I don’t want it to tarnish any reputation we’ve built nor the credibility if every post on FB, Reddit, etc is, “buy Inovelli and be sure to use the code: xyz” (I’m being dramatic, but you get the point). I do, however think that people should be rewarded for spreading the news in a credible way.
Love the addition of #2 and #3 here. #4 is good too and we were thinking of trying to figure out a way to have people actually read the support articles without just clicking the link and receiving points without learning anything. Maybe put a 3 question quiz at the bottom to earn the points? I’m not sure.
Awww yeah – now we’re cooking!
This is good too – I like these! The Priority Support is pretty easy to accomplish as Zoho Desk allows you to tag someone as Priority and the goal (separate project) was to tag priority people, people who have spent $x amount over their lifetime, etc.
Could be something!
There is definitely a fine line here that we’ll have to balance. Also, oftentimes English is not the first language so it may discourage someone from writing a review.
Yeah totally – you raise a great point and something we encourage everyone everywhere in our company (ok, there’s 7 of us lol) – is to be real. Customer service will talk to you like you’re a real person – our responses are not scripted and even if our product doesn’t solve a solution, we’ll recommend a competitor in a heartbeat.
We definitely do not want to tarnish this reputation with spam. I love your last sentence and will keep that in mind!
@datavortex – I didn’t want to copy your entire post as this response is getting long, but I’m going to let you know that your response really hit home and I actually copy/pasted it to the team we’re working with. You’re absolutely right in every paragraph – thank you!
I’m going to move this to a new topic as I’d love to discuss your thoughts on this. I think it’s a great idea and we’ve talked internally about it before – we just couldn’t think of a good way to design it. What we’re talking about here is the Rewards Program, so I didn’t want to confuse people.
LOL – That would actually be pretty sweet. We’ll have to sell more switches to afford that VIP suite though!
If only the Red Wings weren’t absolutely terrible… I’d like to go to the new arena.
That’s an interesting idea!
That response was perfect! Legitimate LOL moment!
@Eric_Inovelli Thanks for taking the time to reply to all of us, and admitting the red wings are terrible
A couple thoughts that came to mind reading your posts:
- I think more than getting points for tips and tricks, helping newbies get through their first expirence should be rewarded even more.
Many of us started smarthomes by accident and ended up in a world full of pros speaking a different language that you have no idea how to speak and boards that are so long you can’t find solutions easily (Let alone solutions you understand).
Maybe having a tier system that rewards newbies for asking questions, and pros for giving solutions would be helpful for the culture we would want. Even just an email saying “We want to help you, so any questions you ask for the first 20 days get you 1.5 points, if you ask a unique question or well explained problem we will give you 5× points!”
Then people in the 3rd tier would get many opportunities to answer questions, direct to answers, and then even clean up/merge unwanted posts after without making the newbie feel dumb, since they got bonus points! The idea is to encourage community involvement as opposed to perfect forums. The sub could even have a note saying posts are cleaned up constantly.
- The other thought I had was about Swag. Its nice to have the big backpacks and leather jackets at the end of the rainbow, but maybe in the beginning have something cool available as an easy grab, like an inovelli bottle opener, phone charger, tiny screwdriver or EDC credit card (or all of the above and they pick one). That way they have an initial goal for getting involved in the community after they get the welcome gift, then they move up an tier and you open up all the other swag available.
Or something useful for installing Inovelli parts! Maybe a non-contact voltage tester, one of those tools which are really handy for not killing yourself when opening a switch box, aren’t super pricey, but aren’t in many beginners’ toolboxes. But a bottle opener could also be positioned as critical for celebrating after your successful installation.
This is a great idea! I’m always looking for “swag” ideas that aren’t a usb stick or a popsocket … and aren’t sports tickets either haha
Of course it would be branded… Right?
Lol, I miss the days of Federov, Yzerman and Shanahan. One of my favorite memories was when they won the cup against the Flyers. I was born in Michigan, but moved to NJ when I was 7 and Flyers fans were so obnoxious and that year the Red Wings swept them. But, they have fallen so far and were dead last this year. Hopefully with the return of Yzerman, he can turn them around.
Yeah I like this and it definitely goes along with what we’re trying to do (making the community and knowledge-base and community a resource for people.
I’d honestly love this – heck, it’d be great to have someone clean up the community and make it more searchable. But I also do like rewarding people for asking questions and getting them, “hooked” on how awesome this community is.
We can definitely do something like this
Dang, now we’re talking. Inovelli branded champagne?!
We were thinking maybe something GE branded that doesn’t work properly
Hey so we had a great meeting with the development team today and we’re going to do some more brainstorming internally with your inputs.
What we’re leaning towards doing is something like Delta or Marriott where you will receive points and a, “status” (ie: Silver, Gold, Platinum, etc). Status is good for a defined period of time (TBD), but your points will not expire.
More to come – what we could use your help on right now is coming up with some ideas around the levels – there will be 4-5 of them.
We want something that will give a nod to either gaming, home automation, or something techie.
How Nerdy we talking? Because I mean Dragonborn is my preferred title
You talking D&D or Skyrim lol?
Tier 4 = D&D Dragonborn
Tier 5 = Skyrim Dragonborn
Or an Inovelli inductive voltage tester, linesman’s pliers, or headlamp… those are things many of use would use regularly given our Inovelli addiction. I, for one, open a junction box far more often that I open a beer .
Edit: @MarkTr, apparently you had the same idea…
The only problem I see is that they are expensive, inovelli would have to sell like 10 -20 switches to cover the cost of 1 of those things given for free as opposed to an inexpensive electrical screwdriver or a credit card usb drive with a program on it. The cost of the item needs to justify increased business.
That being said, all those times would be awesome mid-high tier items! Waaaay better than a cap IMO
Question for you guys around the swag and the dry contact pen, inductive voltage meter, etc (anything around helping with wiring).
Since we have a policy where we can’t help directly with electrical (insurance), do you think giving people tools that they may not know how to use, it encourages people to try something they may not feel comfortable doing (ie: wiring)? Or do we now have to explain how to use these tools with their products?
Just a question - I like the idea, just trying to CYA.
I am thinking the rewards portion will be similar to a shopping experience. You have X points and can pick what you want. Provided this logic is correct you aren’t “giving” us anything. We are saying we would like this thing, that we likely would have purchased anyways.
That being said I am sure insurance will have different thoughts on the subject as usual…