Yes, we have this on the list of things to do, I can promise you that.
The issue that we currently have is that our current manufacturer for Z-Wave does not have the resources to work on existing products for enhancement purposes. We’re, “in queue” but have not been given a timeline. My gut tells me this is just them kicking the can down the road until bills are paid. Long story short (and it’s been mentioned before, but I’m sure it’s been buried by now lol), the manufacturer caused us to lose out on close to $1M worth of sales due to a lack of project management and expectations which caused a ripple effect of us not being able to pay them on time.
In exchange for us not pursuing any punitive damages, they waived their rights to collecting insurance money on what we owed them.
The ripple effect also has caused many other issues such as them not turning over the firmware, which was agreed to in the MSA (manufacturer service agreement). We were supposed to have the firmware in-house so that we could make these, “on-the-fly” changes, but now every time we need these, we need to go to the manufacturer to have them done and at the same time, they bill us for it (which kind of sucks bc we are supposed to have the firmware).
All this to say, we are caught in a stand-off where they don’t want to increase the debt by having their workers put time and energy towards firmware until things are squared away.
The good news is, however, that we have a major B2B partner who wants to purchase a significant amount of Z-Wave switches that needs some changes to be made to the firmware, so we could definitely ask them to put this in there for them. However, the pushback has always been, “there’s not enough room” – in which we cannot verify ourselves because we don’t have the firmware.
Quite the mess, I understand and it’s unfortunately something we can’t control outside of raising enough capital to settle everything and make these firmware updates part of the deal (either they add the enhancements or hand over the firmware), but until then, we’re unable to do anything.
Lastly, I will say that this has been something I’ve been focusing on heavily the last couple of months (ie: negotiating and coming up with some ideas to raise capital and/or merge companies, etc) to fix our relationship with them.
Hope this helps provide some context.
