I’m not sure I agree with that based on the instructions. In the pre-setup section of the installation guide it states that you need to switch the switch to the correct wiring mode (which I have done). The final sentence of that section is:
Confirm that your switch works properly in the setup you desire and if so, move onto the next section: Hub/Gateway Setup.
My problem is that the switch does not work when configured, and it seems odd to me that you would have to attach both switches to a hub and bind them together in order for the basic switch to function. I would expect as a matter of good design that the physical switch would work regardless of a connection to a hub or other device. Are you saying that this isn’t the case?