I have been using my NZW39 and a Wink hub for a while. I threw away my WInk hub and bought a Smartthings hub. How do I reset the NZW39 back to factory defaults and then include to the Smartthings hub?
I have tried all the things I could find and nothing works.
Please help. I would like to get this dome during the lockdown.
Steven
Hey @stevendom57 - happy to help!
Please follow these directions:
- Open up your ST app
- Click on the menu (three lines at the top left)
- Click on Devices and search for your Hub (select it)
- Click on the three dots at the top right
- Select, “Z-Wave Utilities” and then, "Z-Wave Exclusion’
- Press the button 5x rapidly
- Your device should be excluded (factory reset)
To include it, do the following:
- At the main menu, press the (+) sign
- Select, “Devices”
- Type in, “Z-Wave” and select it
- Click on, “Generic Z-Wave Device”
- Select it again
- Select the hub and room you want
- Start the pairing/inclusion process
- Press the button 5x rapidly
- Wait for it to include
Let me know if that helps!