I’ll chime in here too, but there’s a ton of great advice and anecdotes, so take mine with a grain of salt.
Some history first…
We used to share the same manufacturer as Zooz and were very pleased with them (from a product side at least). I’ve known Agnes (one of the owners) for a long time now and have nothing but great things to say about her and her team. In fact, whenever we are out of stock on things (which seems to be more often than not), I recommend people check out Zooz bc their firmware is pretty much the same as ours (you’re welcome… lol) and the switches, while more generic, are solid. Our Gen 1’s have been holding up really well and the defect rate over the last 5+ years is around 1% (a little higher than our Gen 2’s, but still pretty good).
The thing I miss about the old manufacturer is that they don’t seem to have any issues with getting Z-Wave chips. I know this because Zooz and Aeotec share the same manufacturer for switches and I’ve spoken with Aeotec on numerous occasions and they don’t seem to have a switch supply issue.
If you’re ok with the generic design and don’t need the LED bar, I would say for sure go with Zooz. You’ll save a ton of money and get fairly similar firmware.
The differences that I’ve seen (I haven’t studied their switches as much anymore as we’re targeting a different customer – more of a premium shopper – I’m going off their product page) are as follows:
- Multi-Switch Solution = I believe you can only use with a dumb switch. You may be able to use a smart switch and use Z-Wave Associations, but I’m not sure. I know for a fact the switch does not support an aux switch (so if you want to use dimming at both ends, unfortunately the dumb switch does not allow that – we have the same limitation in dumb switch mode).
- No LED Bar or Indicator = This is more of a preference thing
- Neutral wire is required
- No bulb calibration (ie: max/min settings)
- No default level setting (ie: have switch turn on to x% during certain times)
I’m sure there are more, but those were the ones that stuck out to me.
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TLDR: I happily recommend Zooz. Great price and overall great features.
LOL, no worries – we get asked this every day. There is no ETA right now unfortunately. We are in the middle of a “merger” (not really sure what to call it honestly) and part of the negotiations are around Z-Wave and what manufacturer to go with.
Our current one has supply issues. Our working theory is that they only get a certain amount of Z-Wave chips and one of their customers is Ring, so naturally, they’ll give the chips to Ring and what is left over goes to us, which is hardly any.
However, we believe that with enough volume, we can work with them to get more allocation from Silicon Labs – this volume comes from both companies (ours and the one we’re working with).
Or, our Zigbee manufacturer has stated that they can get enough Z-Wave chips to supply us. However, this requires new tooling costs, new UL certifications, etc which costs a ton of money and their initial quote was almost $5 higher than our original supplier.
So, we’re in a spot where I have to unfortunately sit back and let the pros do the negotiating and it’s taking longer than I want it to…
Wish I had better news in the short term.