Like the title says, I had to factory reset my Inovelli white series dimmer which was sucessffuly paired to Apple HomeKit for about 3 weeks until I added new Matter over Thread devices to my network today then it Inovelli white series switch went unresponsive and I could not get it to communicate again so I decided to factory reset. It did blink the green, yellow, red and then I let go of the top of the switch and the small button as the Inovelli website says to do.
It is now been factory reset but for the life of me I cannot get it to pair to Apple HomeKit any longer. It keeps showing only the first step ‘connecting’ but then times out and the LED side light bar never blinks to showing it is trying to join my Apple Home.
Any help is very appreciated!!!
thank you!
Make sure you remove it from Apple home. Then factory reset again. If it’s not in Apple home and fully factory reset, it should rejoin without a problem.
I did remove it from apple home and quadruple checked.
I have factory reset it 4x times.
I have found this behavior so far.
It I only scan the QR code on the dimmer it won’t go into pairing mode.
If i type in the matter code manually then the dimmer goes into pairing mode (led side bar pulses blue). But it never joins apple home and after like 4 minutes it says can’t connect.
One difference I can say from 3 weeks ago, is I had my iPhone and all my Apple TVs and HomePod minis at 17.6.x and now all my apple equipment in my house is at 18.
Wonder if something with 18 and this matter over thread device is the problem?
Thanks for your time to reply!
Here is a little more information. Please kindly see 4 attachments, 1 video, 3 pictures. Showing the ‘connecting’ screen in apple home & after about 4 minutes then I receive the ‘unable to add accessory’ message, and lastly short video showing LED pulsing for pairing & my apple home app showing ‘connecting’ during that same time. Lastly, the settings\general\matter accesories screen which shows the Inovelli white series dimmer switch not there already.
Any help is appreciated!
Additionally, here is a video of me factory resetting my White series dimmer switch, holding down top rocker part of switch and small configure button/s both at the same time until it goes to red LED light then letting go. Please confirm I correctly factory reset it?
(apologies had to use an iCloud link because no matter what I did I couldn’t get video size small enough)
I just went online back to Inovelli’s website and requested RMA for this white series dimmer switch to be sent a replacement one sadly.
So the day after my White series dimmer stopped working and wouldn’t reconnect to Apple Home after I factory reset it, I went back to Inovelli online store and bought another. It arrived today, I swapped it out after work in 10 minutes, it paired immediately with HomeKit, this 12x proves (to me) I am happy I RMA’d the first white series dimmer. I am waiting for that one to arrive, maybe next week.
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