This pains me to post this as I’m a SmartThings user, but dang, we’ve been getting flooded with support tickets asking why our devices are slow to activate in SmartThings where, “my GE switch works just fine”.
I also have been experiencing the same lag, failure to update status, wrong status, etc in my own setup and so we decided to put some hub/gateway’s to the test to see if it was really a device issue or if it was something to do with the hub/gateway.
In this example, we used the following Hub/Gateway’s:
- SmartThings v3
- Hubitat (the OG one)
- IQ Panel 2 (Alarm.com)
The products used were:
- Ilumin RGBW A19 Bulbs (Z-Wave)
- Red Series Dimmer Switch (Z-Wave)
Hubitat & IQ Panel turned on/off immediately (slight edge went to Hubitat when the app was used for IQ Panel 2) whereas SmartThings took 8 seconds to turn on the bulbs and 6 seconds to turn off the bulbs. Same story for the switches, except SmartThings ended up throwing a network error and timed out.
Why Did You Do This?
The purpose here isn’t to bash one hub or the other, it’s just meant to stick up for us a bit. We’re not in the blame-game business, but it’s hard sometimes to portray the message of, “your switch is only as smart as your hub” without coming off as jerks, so we wanted to create a video to show what we really want to say.
Q: My GE switches don’t do this on ST – why do yours?
A: Oftentimes the GE switches use ST’s built in device handlers, which run locally and are limited to basic functionality. If you want the advanced functionality of the Inovelli switches, you, unfortunately have to use the device handler to, “expose” them. Third party device handlers run in the cloud.
Happy to answer any other questions about this. Again, this pains me as I’ve been a long time ST user and I know the engineers over there who are working non-stop to improve the platform and I love those guys… but we also have to stick up for ourselves as we also strive for excellence and to create the best products on the market.