Hello, I have 2 Hampton Bay Altura fans, one in the living room and one in my master bedroom. Both have Inovelli Red fan/light controllers. The bedroom has lost the medium fan speed, for the 3rd time today. Inovelli support has replaced the canopy module the first 2 times, and it seems like a known…

I’ve not experienced this on any of my fans, and I have 5 installed and operating daily.

The failed canopy module needs to be inspected to determine what failed in it. Then, the task of figuring out why it failed can begin. The user forum here can’t really provide any help with this, it needs to be the manufacturer.

The two previous modules were sent back in through RMA. I’m assuming with the product being pulled for the other issues people were experiencing means they can’t RMA for this issue either as they no longer are for the other problems, hence this post. What else am I to do? I wasn’t looking for the c…

Take a look at this thread @Eric_Inovelli or @EricM_Inovelli .

Did you open a support ticket by chance? I believe that’s your best bet for confirming whether an RMA is an option or what the possible next-steps are. You may get a response from one of the Erics, but I know they have a lot on their plates especially with the Blue series coming out at some point s…

I did not, the thread you linked is why I created this thread. They state they are no longer RMA’ing them.

It does look like they’ll honor returns still for defective units, but I get if you’re looking to still have something working in-place today and that’s not a great option. In the mid-term, you might be able to go the 2 switch route with the Blue series light and fan switches once those come out? I…

Hey @domsim00 – first, I am extremely sorry for all the back and forth it seems you’ve encountered. I can’t imagine having to climb a ladder or at least undue the canopy as many times as you have. Second, at this point, yes, I think it’s probably best we just refund you for the product. It sounds l…

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Lost medium speed on fan controller for 3rd time

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