Product Support
Wiring Discussion Talk through installation and electrical wiring questions. Share diagrams, ask for feedback, and learn from others’ setups. Safety note: if you’re unsure or do not feel comfortable with wiring, please consult a licensed electrician. Platform Help Need help pairing or configuring your device with SmartThings, Hubitat, Home Assistant, Apple Home or other platforms? Ask questions and get guidance on pairing, platform quirks, or automation setup. Hardware & Firmware Help Discuss issues with your device’s hardware or firmware. Report bugs, troubleshoot unexpected behavior, or confirm if others are seeing the same problems. If you’re having platform specific issues, please use the Platform Help category. If you have a suggestion about improving hardware or firmware, please post in the Feature Suggestions category.
| Topic | Replies | Views | Activity | |
|---|---|---|---|---|
|
Blue Series SmartThings Edge Changelog | VZM31-SN, VZM35-SN
March 29, 2024 Some code cleanup and fix compatibility issue when using Samsung fridge as your hub. January 17, 2024 Adding settings options for firmware 2.17+ of VZM31-SN & firmware 1.05+ of VZM35-SN. See Blue Seri… |
|
79 | 3253 | October 3, 2025 |
|
SmartThings Device Firmware Update - Secondary Controller Method
I’ve written a tutorial on how to use a USB Z-Wave device as a secondary controller in your SmartThings network to update the firmware of a device. This makes it so you can update the firmware without excluding the devic… |
|
63 | 7600 | December 9, 2025 |
|
Inovelli Hubitat Drivers Installation & Location
Installation Instructions Please follow the instructions below to install your Inovelli Hubitat Driver(s). Inside the Hubitat web interface, select the “<> Drivers Code” Button on the left side bar Then click, “New Dri… |
|
1 | 1775 | October 3, 2025 |
|
New/Current Hubitat users and our switches !PLEASE READ!
New/Current HE users here that are installing our switches. Please be aware that when you include our switches Hubitat seems to be enforcing to use their versions of the drivers which is fine for most cases but not if yo… |
|
82 | 9909 | December 9, 2025 |
|
[HOW-TO] Using Scenes & Notifications In Homeseer
Below is a brief explanation on how to use scenes and notifications in the Homeseer platform. I’m using the latest Homeseer version (HS3) as of this writing. I’m going to create a single “Event” in Homeseer to show off b… |
|
7 | 2875 | October 3, 2025 |
|
[DEVICE PAGE] Inovelli Dimmer Red Series LZW31-SN
This Z-Wave dimmer is for feature packed in-wall lighting control. It has all the bells and whistles that you have come to expect from Inovelli, with some really unique customization options. https://inovelli.com/shop/s… |
|
100 | 16135 | October 3, 2025 |
|
SmartThings won't let me add more switches
This has come to my attention recently and if this is the case no matter how many times you try to pair or exclude another Inovelli switch it won’t work. You have to go into the IDE and pick the DH, open it in the edito… |
|
2 | 1190 | December 9, 2025 |
|
[HOW-TO] Hubitat: Setting Up "Scenes" in Rule Machine
Note: If you don’t see the option to “Prefill all button actions for”, first go into the Inovelli device page and hit “Save Preferences” with our driver installed. This will send the “numberOfButtons” event that is neede… |
|
63 | 9375 | December 9, 2025 |
|
[TIP] SmartThings Direct Github Integration
SmartThings users, if you would like to setup your IDE so that you can see device handler updates and easily update them with a few clicks, here are the settings necessary to do so. For easy copy and past: inovellius… |
|
3 | 3333 | December 9, 2025 |
|
[HOW-TO] Using the Z-Wave Association Tool in Hubitat
The Z-Wave Association Tool is an App that was created to allow our customers to easily create device-to-device “associations” with Inovelli devices and other compatible Z-Wave devices. The tool requires special code to … |
|
134 | 15299 | December 9, 2025 |
| Blue series 3 way pairings stop working occasionally (possibly after power outage) |
|
16 | 23 | March 17, 2026 |
| White Series Edge Drivers |
|
1 | 9 | March 17, 2026 |
| Need help with HA automation. Dim to 33% on single tap 1 hour after sundown, double tap to 100%. At sun up act as normal |
|
5 | 22 | March 17, 2026 |
| LZW30 can't switch the load off, relay still clicks but lights stay on |
|
2 | 10 | March 16, 2026 |
| VTM36 - White Series Canopy Module Matter Pairing issue |
|
8 | 91 | March 16, 2026 |
| Blue Series - SmartThings Integration No Longer Working |
|
8 | 38 | March 16, 2026 |
| Can the white series matter/thread fan switch be flashed to zigbee? |
|
9 | 264 | March 16, 2026 |
| Z-Wave Motion Switch • Project Linus • Bug & Enhancement Thread |
|
93 | 1812 | March 15, 2026 |
| LZW30 4-way with two AUX01 - possible? |
|
3 | 18 | March 15, 2026 |
| Red Series VZW31-SN Disconnect Every Few Days |
|
25 | 413 | March 15, 2026 |
| Individual LED colors |
|
1 | 67 | March 14, 2026 |
| Blue series becoming bound to other devices mysteriously |
|
4 | 74 | March 14, 2026 |
| Question about the Fan Canopy module (VZM36) |
|
9 | 59 | March 14, 2026 |
| Blue dimmer - on and off from config instead of paddles |
|
5 | 35 | March 14, 2026 |
| Test 2 Need 15 chars |
|
0 | 27 | March 13, 2026 |
| VZM31-SN Firmware upgrade failures going from 2.18 to 3.04 |
|
34 | 869 | March 13, 2026 |
|
Zigbee Motion Switch • Project Linus • Bug & Enhancement Thread
This will be a thread for listing out any bugs you may find and/or any enhancements you’d like to see for the Blue Series mmWave Switch (VZM32-SN). This is not a thread for troubleshooting personal problems – please cre… |
|
280 | 6994 | March 11, 2026 |
| Inovelli Dimmer Installation (previously light switch was not dimmable) |
|
3 | 35 | March 11, 2026 |
| VZM-32-SN - False detection |
|
28 | 357 | March 11, 2026 |
| VZW32-SN Red mmWave 3-way setup with 2 smart switches |
|
3 | 54 | March 11, 2026 |