Product Support
Platform Help Need help pairing or configuring your device with SmartThings, Hubitat, Home Assistant, Apple Home or other platforms? Ask questions and get guidance on pairing, platform quirks, or automation setup. Wiring Discussion Talk through installation and electrical wiring questions. Share diagrams, ask for feedback, and learn from others’ setups. Safety note: if you’re unsure or do not feel comfortable with wiring, please consult a licensed electrician. Hardware & Firmware Help Discuss issues with your device’s hardware or firmware. Report bugs, troubleshoot unexpected behavior, or confirm if others are seeing the same problems. If you’re having platform specific issues, please use the Platform Help category. If you have a suggestion about improving hardware or firmware, please post in the Feature Suggestions category.
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Blue Series SmartThings Edge Changelog | VZM31-SN, VZM35-SN
March 29, 2024 Some code cleanup and fix compatibility issue when using Samsung fridge as your hub. January 17, 2024 Adding settings options for firmware 2.17+ of VZM31-SN & firmware 1.05+ of VZM35-SN. See Blue Seri… |
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79 | 3414 | October 3, 2025 |
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SmartThings Device Firmware Update - Secondary Controller Method
I’ve written a tutorial on how to use a USB Z-Wave device as a secondary controller in your SmartThings network to update the firmware of a device. This makes it so you can update the firmware without excluding the devic… |
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63 | 7784 | December 9, 2025 |
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Inovelli Hubitat Drivers Installation & Location
Installation Instructions Please follow the instructions below to install your Inovelli Hubitat Driver(s). Inside the Hubitat web interface, select the “<> Drivers Code” Button on the left side bar Then click, “New Dri… |
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1 | 1808 | October 3, 2025 |
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New/Current Hubitat users and our switches !PLEASE READ!
New/Current HE users here that are installing our switches. Please be aware that when you include our switches Hubitat seems to be enforcing to use their versions of the drivers which is fine for most cases but not if yo… |
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82 | 10166 | December 9, 2025 |
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[HOW-TO] Using Scenes & Notifications In Homeseer
Below is a brief explanation on how to use scenes and notifications in the Homeseer platform. I’m using the latest Homeseer version (HS3) as of this writing. I’m going to create a single “Event” in Homeseer to show off b… |
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7 | 2917 | October 3, 2025 |
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[DEVICE PAGE] Inovelli Dimmer Red Series LZW31-SN
This Z-Wave dimmer is for feature packed in-wall lighting control. It has all the bells and whistles that you have come to expect from Inovelli, with some really unique customization options. https://inovelli.com/shop/s… |
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100 | 16356 | October 3, 2025 |
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SmartThings won't let me add more switches
This has come to my attention recently and if this is the case no matter how many times you try to pair or exclude another Inovelli switch it won’t work. You have to go into the IDE and pick the DH, open it in the edito… |
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2 | 1199 | December 9, 2025 |
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[HOW-TO] Hubitat: Setting Up "Scenes" in Rule Machine
Note: If you don’t see the option to “Prefill all button actions for”, first go into the Inovelli device page and hit “Save Preferences” with our driver installed. This will send the “numberOfButtons” event that is neede… |
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63 | 9521 | December 9, 2025 |
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[TIP] SmartThings Direct Github Integration
SmartThings users, if you would like to setup your IDE so that you can see device handler updates and easily update them with a few clicks, here are the settings necessary to do so. For easy copy and past: inovellius… |
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3 | 3345 | December 9, 2025 |
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[HOW-TO] Using the Z-Wave Association Tool in Hubitat
The Z-Wave Association Tool is an App that was created to allow our customers to easily create device-to-device “associations” with Inovelli devices and other compatible Z-Wave devices. The tool requires special code to … |
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134 | 15677 | December 9, 2025 |
| Inovelli White Dimmer Stuck On Now |
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5 | 57 | October 15, 2026 |
| In a 3 way, dumb switch turns off power to white dimmer even though I've connected the neutral |
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3 | 19 | October 15, 2026 |
| Innovelli White binding button to Google Home Automation action |
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1 | 59 | October 15, 2026 |
| Mixing Red and Blue on a single 3 way circuit |
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4 | 37 | October 13, 2026 |
| Blue series switches dropping off mesh |
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3 | 77 | October 12, 2026 |
| VZW32-SN - Dimming command does not scale values against P10 max dim level (and possibly P9) |
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3 | 79 | October 11, 2026 |
| VZM32-SN mmWave occupancy gets stuck on (won't clear) despite that zone occupancy continues updating |
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5 | 108 | October 11, 2026 |
| ZHA Update with VZM32-SN |
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15 | 280 | October 10, 2026 |
| VZW31-SN / v2.03 doesn't show brightness on LED when the paddle is held and the dimmer is already at the end |
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0 | 29 | October 10, 2026 |
| Need Help: Inovelli VZM35-SN + VZM36 Fan/Light Canopy with Old-Style Switch Loop (No Neutral) |
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1 | 43 | October 8, 2026 |
| VZM35-SN Blue Fan Switch - The buzz strikes back |
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45 | 1117 | October 8, 2026 |
| VZM30-SN failing with erroneous overcurrent condition and active/periodic power/current monitoring is failing |
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9 | 167 | October 7, 2026 |
| Was confused about setting up dual vzm32-sn switches in 3way with zwave into Home Assistant |
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1 | 43 | October 7, 2026 |
| Red-Series over-reporting energy usage by 10x? |
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10 | 154 | October 7, 2026 |
| White Series On/Off Switch VTM-30SN voltage spikes and auto shut off |
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3 | 83 | October 7, 2026 |
| VTM30-SN, VTM31-SN Becoming Unresponsive |
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8 | 185 | October 6, 2026 |
| VZM31-SN switches go offline about 12 hours after rejoining |
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3 | 117 | October 5, 2026 |
| Aux switches will turn lights off, but not on |
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8 | 96 | October 4, 2026 |
| VZM32-SN mmWave XY tracking mirrors position and creates duplicate targets |
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2 | 55 | September 30, 2026 |
| Announcing new program for configuring zigbee devices |
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1 | 162 | September 30, 2026 |