Product Support
Hardware & Firmware Questions Ask general questions, report and discuss problems or share details about bugs, crashes, or unexpected physical behavior of the product. Platform Help Need help pairing or configuring your device with SmartThings, Hubitat, Home Assistant, Apple Home or other platforms? Ask questions about setup steps, compatibility, and integrations here. Wiring Discussion Get guidance on wiring and installation questions. Please note: if you are unsure or uncomfortable working with electrical wiring, we strongly recommend contacting a licensed electrician for safety.
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Blue Series SmartThings Edge Changelog | VZM31-SN, VZM35-SN
March 29, 2024 Some code cleanup and fix compatibility issue when using Samsung fridge as your hub. January 17, 2024 Adding settings options for firmware 2.17+ of VZM31-SN & firmware 1.05+ of VZM35-SN. See Blue Seri… |
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79 | 3160 | October 3, 2025 |
SmartThings Device Firmware Update - Secondary Controller Method
I’ve written a tutorial on how to use a USB Z-Wave device as a secondary controller in your SmartThings network to update the firmware of a device. This makes it so you can update the firmware without excluding the devic… |
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62 | 7307 | October 3, 2025 |
Inovelli Hubitat Drivers Installation & Location
Installation Instructions Please follow the instructions below to install your Inovelli Hubitat Driver(s). Inside the Hubitat web interface, select the “<> Drivers Code” Button on the left side bar Then click, “New Dri… |
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1 | 1736 | October 3, 2025 |
New/Current Hubitat users and our switches !PLEASE READ!
New/Current HE users here that are installing our switches. Please be aware that when you include our switches Hubitat seems to be enforcing to use their versions of the drivers which is fine for most cases but not if yo… |
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81 | 9741 | October 3, 2025 |
[HOW-TO] Using Scenes & Notifications In Homeseer
Below is a brief explanation on how to use scenes and notifications in the Homeseer platform. I’m using the latest Homeseer version (HS3) as of this writing. I’m going to create a single “Event” in Homeseer to show off b… |
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7 | 2848 | October 3, 2025 |
[DEVICE PAGE] Inovelli Dimmer Red Series LZW31-SN
This Z-Wave dimmer is for feature packed in-wall lighting control. It has all the bells and whistles that you have come to expect from Inovelli, with some really unique customization options. https://inovelli.com/shop/s… |
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100 | 15708 | October 3, 2025 |
SmartThings won't let me add more switches
This has come to my attention recently and if this is the case no matter how many times you try to pair or exclude another Inovelli switch it won’t work. You have to go into the IDE and pick the DH, open it in the edito… |
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1 | 1184 | October 3, 2025 |
[HOW-TO] Hubitat: Setting Up "Scenes" in Rule Machine
Note: If you don’t see the option to “Prefill all button actions for”, first go into the Inovelli device page and hit “Save Preferences” with our driver installed. This will send the “numberOfButtons” event that is neede… |
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62 | 9282 | October 3, 2025 |
[TIP] SmartThings Direct Github Integration
SmartThings users, if you would like to setup your IDE so that you can see device handler updates and easily update them with a few clicks, here are the settings necessary to do so. For easy copy and past: inovellius… |
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2 | 3326 | October 3, 2025 |
[HOW-TO] Using the Z-Wave Association Tool in Hubitat
The Z-Wave Association Tool is an App that was created to allow our customers to easily create device-to-device “associations” with Inovelli devices and other compatible Z-Wave devices. The tool requires special code to … |
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133 | 15143 | October 3, 2025 |
Compatible Bulbs for Dimmer Switch (Gen 2)
EDIT (November 23, 2021): Please see the resources below. I will be closing this thread as we just launched a bulb compatibility app as well as a submission form. Bulb & Fan Compatibility App (to find/check compatible … |
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120 | 15820 | October 3, 2025 |
Expose Current Sensor |
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4 | 35 | October 2, 2025 |
Question on White Series. I have fan with a light and a DC motor |
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2 | 39 | October 2, 2025 |
VZM35-SN Fan Switch became vocal after FW update |
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7 | 140 | October 2, 2025 |
Blue series dimmers disconnecting |
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19 | 145 | October 1, 2025 |
White Series Fire Risk with daisy chaining |
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19 | 406 | October 1, 2025 |
AccessControlEntriesPerFabric = 4? |
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3 | 41 | October 1, 2025 |
Aux Switch won't turn off if dimmer level too high |
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2 | 17 | September 30, 2025 |
Lights flickering at low dim level with Blue 2-1 |
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74 | 2754 | September 30, 2025 |
Hubitat and VZM devices appearing as (Device) |
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3 | 19 | September 30, 2025 |
Blue 2-1 and Canopy Bindings in ZHA - Sync 2-1 Status when Canopy Status is Changed in Home Assistant? |
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4 | 92 | September 30, 2025 |
Blue VZM31-SN switches aren't showing Voltage or Current in HA |
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3 | 41 | September 29, 2025 |
White series switch going into power loop with two bypasses installed |
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2 | 52 | September 29, 2025 |
White Switch Stops Working Daily |
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16 | 504 | September 28, 2025 |
TVOS 26 Broke Matter |
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6 | 217 | September 26, 2025 |
Will the White Series Smart Fan & Light Canopy Module and Switch work without a Hub? |
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2 | 52 | September 26, 2025 |
Help with multi-way switch |
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5 | 37 | September 25, 2025 |
Need help with blue fan canopy module |
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7 | 69 | September 24, 2025 |
Setup for optimal dimming performance |
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0 | 36 | September 24, 2025 |
Blue on-off switch powers off when turned off |
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25 | 268 | September 24, 2025 |