Did you open a support ticket by chance? I believe that’s your best bet for confirming whether an RMA is an option or what the possible next-steps are.
You may get a response from one of the Erics, but I know they have a lot on their plates especially with the Blue series coming out at some point soon. The support ticket helps track requests and make sure you get a response from someone with Inovelli.
I know they were tracking data here but I think they ended up somewhat at the mercy of their manufacturer and not sure if things were left in limbo somewhat because of that.