LZW30-SN no longer reporting energy usage

Switches General Discussion
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#21

That seems to have resolved that one! It now recognizes the load which varies under different dim levels.

#22

Nice, that is great. For the LZW30-SN try to pull the air gap, leave it out for a few seconds, and press it back in. See if we can get it reporting properly.

#23

I’ve done that twice already. Once for a few seconds and once for like 20 minutes.

#24

@EricM_Inovelli anything else we can try? Is there a different firmware I should be using?

#25

Other than a factory reset, I can’t think of anything else to try.

Can you confirm on the switch that it is a red series? It isn’t possible that it is a black series with the red series firmware flashed on it is it?

#26

confirmed, it is a red series LZW30-SN.

#27

Also make sure you didn’t load the black series firmware on it by mistake.

#28

I don’t have any black series, so I wouldn’t have downloaded the firmware. I just tried to flash it again, but it won’t connect. It’s only 30 feet from the Hub.

#29

My only other advice is to try a factory reset. I believe this did work for another customer, but I can’t remember for sure.