@kvkalidindi – could you let me know what Hub you’re using?
I’ve noticed this on SmartThings, but honestly we’re not sure why this is happening. The short answer we’ve discovered is that these switches are S2 Certified and SmartThings doesn’t support S2, so if you look in IDE, it either pairs as, “S2_FAILED” or “S0_DOWNGRADE” or something like that.
No, I can promise you that all the switches are Z-Wave Plus, S2 Certified and SmartStart enabled. What you can try doing is removing the device and try pairing it again as the raw description (that shows all 0000’s means that it didn’t include properly).
We’re still working with ST on the issue, but honestly it doesn’t seem high on their priority list.
@EricM_Inovelli – just wanted to see if you could chime in here too as I’m 99% sure this is a ST issue with pairing, correct?