I’m having trouble with one of my LZW30-SN on/off switch.
I’m installing the switch in a three-way configuration. It has worked well in other areas of my house. However, I have one switch that seems to be misbehaving.
It appears to be connected correctly. When I press the Red switch on/off I hear it click as if the relay is activating, but the light does not turn on. When I use the three-way switch, I hear the same click but again the light does not turn on.
When I disconnect the switch from the wall and touch the wires together, the light turns on. The multimeter seems to suggest that the switch is not connecting the line and load when activated (I.e. line voltages normal, load voltage never changes despite the position of the switch).
Weirdly, I also cannot get this switch to reset itself. Holding the programming button for 20 to 30 seconds results in a red light, and then it immediately goes back to blue. If I recall correctly, the other switches flash a few different colors for a few seconds.
It seems to me the switch may be stuck in “virtual” mode if that makes sense… Or else it simply is defective.
Any thoughts or help here?