Need help with NZW97 Two channel outdoor plug

I have NZW37, and have re-paired it to SmarthThing hub and recreated the child devices to show as devices in the all devices list. This seems to work. however the parent shows 4 devices (but only 2 show in the all list). the two that show in the all devices list from the new smartthings app continually say Checking Status. is there anything to resolve this?