I wired, installed, integrated with HA and had this working for a week. Then I switched and had to rebuild my HA. Because of this I did a factory reset on my switch but once it turned the led red and I released the buttons the leds remained solid red. No blinking. Nothing. Now none of the buttons do anything. My lights don’t turn on. Repeated attempts to reset do nothing. Just a solid red led taunting me. Unchanging. Judging.
I have searched everywhere and i find something about alarm mode but nothing beyond a sentence saying that. Nothing on how to disable or change. Please help.
Are you using the VZM31-SN VZW31-SN? I assume so given the tags in your post, but it might be helpful to confirm.
In any case, one thing you can try that I haven’t seen mentioned is power cycling the device. The air gap might work, but disconnecting the line wire or turning off the circuit breaker for a few seconds or more and turning it back on (or reconnecting, etc.) should.
On a related note, I have never seen anything about the “alarm mode” thing you’ve found. While a link to whatever you found may be helpful as a reference to help someone figure out the context and what they must have meant, it seems unlikely to be related to this problem.
Yes that’s the correct switch.
The alarm comment appears to be a custom thing someone did to setup automation with their alarm system after I read it further.
Just did the breaker and it reset. Thank you so much for the reply and solution!
Sorry, I actually meant to type “VZW” (been working on some VZMs lately so they were on my mind… 
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