Red Series 2-1 Switch show purple when attempting to factory reset

Switches General Discussion
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#1

Hi fam,

I am trying to factory reset my Red Series 2-1 Switch (VZW31-SN).

The problem
When I do the factory reset (hold the program button and the up button for 20s), the LED turns solid purple. The up/down buttons do not respond in turning on/off the light it’s wired to.

What I’ve tried

  1. I first messed up the instructions and held the program button for 20s until the LED was purple.
  2. Then I did what I believe I’m supposed to do: hold the program button and the up button for 20s. The LED flashed red 3x so I thought I completed it successfully.
  3. I removed the device device from Hubitat. The only option I had was force remove.
  4. I think I did the Hubitat pairing process wrong; I believe I held the function button for 5s.
  5. I tried to factory reset again using the steps in #2, but now I get a single purple LED.

How can I factory reset? Thanks in advance!

#2

Try a general exclusion with the Hubitat. That will factory reset it as part of the process.

#3

I’m not sure what you mean by general. Can you give instructions on how to do so?

I had already force removed the device from Hubitat, after Step 2, so this switch is no longer in Hubitat.

#4

The exclusion available from the same screen as inclusion.

Screen Shot 2024-01-08 at 4.05.07 PM
Screen Shot 2024-01-08 at 4.05.07 PM2720×2248 284 KB

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#5

On its own, this did not seem to work — the switch was not discovered during the general exclusion process.

However, somehow the thing started cooperating again, and I was able to factory reset. Thanks for the tips!!

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