Red Switch Intermittently Registering as Dead

Switches General Discussion
#1

Hello. I installed new Red switches a couple of weeks ago and I’m loving them. They look so fancy and has a ton of features. Love the smart bulb mode.

One of my switches though intermittently appears as dead on my Home Assistant Z-wave JS UI. When I press the switch and turn the light on, it becomes “alive” again.

This switch is not the farthest from my hub. I have 2 other switches that are farther and they have not been acting up.

This switch is connected to the Zooz 800 Series Z-Wave Long Range USB Stick ZST39 LR using the latest firmware.

Is there anything I can do to make it not “die” intermittently? Do you think I got a bad switch?

#2

Have you done a heal or I think it’s now called rebuild routes on the network. If your network is healthy then it should work for all devices without getting failures. After adding a bunch of devices, I had to do it for some individually first before it’s begin to work for the whole network. Things seemed to work better after doing it.

#3

I actually did a heal the day before it “died”.

#4

Did all devices get a green check mark?

#5

Yup. All powered devices got the check mark. The battery operated ones where sleeping and I had to wake them up.

#6

I’ve had the same problem with my ZST39 LR but not with Red Switches. I’ve had issues with some door locks, which are closeby to the stick (no-hops).

There’s an issue with the Silicon Labs Chips in 700 and 800 and the SDK/firmware that I think may be the cause of my issues.

Maybe, no proof of this, but maybe this is the issue you’re facing.

I can see in my logs times when my Zooz 800 series stick just hangs: