Hi, I have an LWZ31-SN that I seem to have gotten stuck in a very strange state. I aborted mid way during an inclusion process, and since then I haven’t been able to get it to respond to much, other than the clicking the config button 3 times to start the inclusion process. The paddle no longer t…

So the Gen 2 dimmers factory reset with a long press of the config only. Don’t press the up paddle. That’s for the Gen 3’s. The LZW31-SN will not factory reset if Local Control is disabled. Not sure if your switch is in that condition, but let’s make sure Local Control is enabled. You can toggl…

LZW31-SN, right? That’s a Gen 2. I’d try a factory reset. That’s a long press on the Config button (only), about 45 seconds, until it turns red. You may also need to do a general exclusion of the switch via your hub.

[image] Bry: I’d try a factory reset. That’s a long press on the Config button (only), about 45 seconds, until it turns red Thanks @Bry Its a Red Series dinner. I tried holding it for >60s but to no avail. According to what I read on the site it says pressing the up paddle + config button…

@Bry I ended up pulling the switch and mounting it on my workbench. Finally managed to get the switch reset. Not sure what was so problematic. I pressed the config button 8 times and saw that if flashed green. I then held down the config button for 30-40s until it cycled through solid yellow led…

Glad you got it going. If you pressed config 8x and it flashed green, then the switch had been in the local control disabled mode. When local control is disabled on the LZW31-SN, you cannot factory reset it. Pressing configure 8x re-enabled local control which allowed you to factory reset it.

[image] Bry: Pressing configure 8x re-enabled local control which allowed you to factory reset it. That makes total sense. I cannot believe that I was so dense about it. Thanks again! Eric

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Unable to factory reset LZW31-SN? Device not responding

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