well this is getting bad… last night there is a power outage and a second switch dropped off and refused to connect overnight, in the morning I hard reset and now it is refusing to pair after: reboot my router and all of my apple tvs, use camera to scan the code instead of apple home, pulling the breaker… none of these steps worked…
and it is just 2 (for now), and even the one just stopped working was able to reset and pair in the past; the others are able to reset and pair with homekit fine; so a power outage seems to knock something out in them.
I’ve sometimes had luck pairing to Google Home first, then sharing to Apple.
When you try to add to Apple iOS, try this:
Go into the Add Accessory function
Don’t scan the code yet, press the “More options”
In the “Nearby” section, do you see a device “VTM31-SN” or so you see “Test Dimmer Switch”
If you see “VTM31-SN” it should be able to pair. You might want to wait until the iOS 18 / tvOS 18 update on Tuesday. I’ve been using the beta version and it does seem to pair more reliably.
i honestly dont think it is pairing issue… the switch that broke 2 days ago was able to reset/pair last week, and all of my other switches are still able to reset/pair just fine. for the 2 broken switches, there is no way of getting them to pair, i even brought it to my parents house, setup a new home, and attempt to pair, and also “Nearby” does not show the switches at all. that’s why i think the radio is dead/fried.
the first switch was dead after i toggle the breaker trying to “reset” my Eve switch from “no response”, and the second switch is dead after the power outage… this had never happened to the years of using the red series, and now 2 out of 20 died within a month… i am worried about the longevity of my batch.
Yeah I’ve had this happen to one of them now. Tried deleting and removing from keychain and adding again with apple and iPhones, google home hub and android devices in google home, home assistant.
Even waited for iOS 18 to make sure it wasn’t a software bug. It’s just dead in the water. All physical abilities, turning light on and off and local programmable settings work but the matter/thread has disappeared
I’ve contacted support to see how to go about switching out 1 switch instead of the entire 5 pack the way the RMA form pulls up
I also had this happen, and it coincided with updating my apple devices to the latest 18 release. One switch factory reset itself and wouldn’t join back to the apple home no matter what I tried. I had ordered 15 switches but only installed 14 so I swapped for the spare one and it worked fine. Now I’m trying to get support to swap the bad one.
The correct reset will end with the cyan, green/yellow, ending with the dim blue. The video in the digital manual will be updated shortly (Eric is going to record and upload the reset). The other link for parameters has been updated to the local configuration table.
That’s great to hear about the video and parameter links being updated. Can I ask whether or not that pairing step is accurate or if it’s also for a different series switch?
Scroll up and you’ll see my snippet. You have listed…"Once your hub has started the pairing process, check to make sure the LED Bar (D) on your switch is pulsing blue (it should automatically start pulsing when power is restored to it). If it’s not pulsing blue, quickly tap three (3) times on the configuration/favorites button (C). Is that correct?
For Matter device commissioning normally it is just through scanning the QR code or entering the 11 digit security code. Our engineer has stated that there should be no need to manually initiate the commissioning (i.e. tap config three times). I have had a few times that when attempting to commission a device (it did not start to flash) so I tapped the config button and it initiated commissioning mode. I guess I would say that tapping the config button is not the preferred method.
I have the same issue as described by others in this thread. Have 1 switch of 11 that has died and will not reset/connect. Reached out to support a week ago, tried the troubleshooting that was suggested, replied back immediately with my results, but have had no contact from support since. I was going to order a lot more of the switches, but am getting a little spooked that there might be some underlying issues going on. Loving the rest of them, so hopefully someone will either provide me a fix or let me exchange the unit as requested.
For Matter device commissioning normally it is just through scanning the QR code or entering the 11 digit security code.
Yes, I realize this.
Our engineer has stated that there should be no need to manually initiate the commissioning (i.e. tap config three times). I have had a few times that when attempting to commission a device (it did not start to flash) so I tapped the config button and it initiated commissioning mode.
This makes it sound as though the White Series manual is not a typo and tapping the config button three times would in fact help trigger the commissioning mode. Am I understanding you correctly? It’s not been my finding that it does anything which is why I’m asking.
I guess I would say that tapping the config button is not the preferred method.
Thanks for sharing your preferred method, but I’d still like to know whether or not we can get the Inovelli White Series to display in the list of pairable devices by tapping the config button 3x if it’s being stubborn after a factory reset, or possibly if the 15-minute Matter commissioning timer has expired.
My understanding is that it can if it has not already been commissioned. I am not sure at a granular level as to how this works. Matter is still relatively new to me and my ecosystem. @InovelliUser We have our engineer looking into a few issues where the commissioning has been an issue where after a reset/power loss. I have attempted to start the process with all three methos and in my experiences sometimes it works and sometimes it will not start the commissioning. I understand that’s probably not the answer you want but that is all I know as of now the answer from engineers is to use either the QR code or the 11 digit and the phone or tablet will send the signal to the device to start commissioning. I can reach back out after we get more understanding of what is going on. I can’t give any better info as I/we have not been able to reproduce the issue. This is new to us all and we are learning along with everyone else. PM me and we can chat if you would like.
If the answer is: Yes, it is supposed to kick off the commissioning/pairing IF it’s not currently paired with a home hub, BUT it sometimes doesn’t work correctly AND we’re looking into why…that’s a totally fair response. I’m trying to make sure that text in the White Series manual isn’t another Blue Series paste, which you’ve now confirmed is not the case.
I’m still learning how each manufacturer designs the pairing of their Matter devices. I understand that consumers will be able to use the QR or 11-digit code, which was a design set by CSA, but what I don’t know is whether or not there’s a standard set of processes that companies have to follow for getting the pairing mode to activate, if there are established light patterns for indicating pairing statuses, etc.
Power cycling or factory resetting seems to retrigger the pairing mode on the other Matter accessories I own. That doesn’t solve for companies possibly having leeway to customize their own separate process to retrigger pairing mode after the 15-minute timer expires, which is how I’m interpreting the manual.
After reading your reply, it seems like Inovelli is attempting to allow us to retrigger a White Series by tapping the config button 3x without having to power cycle, which is something I’d gladly welcome.
I have been experiencing the same issue as a few people in this thread. I have 10 white series switched and 2 of them I have been unable to get to pair in any way to homekit. I have factory reset them many many times, the LED’s indicate that it successfully resets but it still refuses to pair. I have tried it with the normal scan the QR code, enter the code manually, and using the camera app to trigger it. None of those methods seem to be able to initiate pairing on the switches. Any additional troubleshooting methods I should be trying.
