White Series: Switch Freezing Occassionally

I have 9 White Series dimmer switches installed and since installation I have now had 3 occurrences where 1 of the switches became completely unresponsive. Spread out over ~6 months.

  • Each time it was a different switch, so this doesn’t appear to be a single faulty piece
  • Switches were unresponsive to any inputs (Physical buttons, control through Home Assistant or Google). This included the factory reset inputs having no impact.
  • Switch returned to normal operation by cutting power at the breaker
  • Switches in question are configured as dimmers
  • I have HA routines which update some LED bars infrequently, but the impacted switches don’t correlate entirely with those routines.
  • Impacted switches were handling various different loads of led bulbs (3-5), nothing outstanding wattage wise that feels relevant.

Given the infrequency this has occurred, and generally easy resolution of flipping the breaker, I am not overly concerned as I otherwise have been absolutely thrilled with the product and will be installing at least another half dozen more I already purchased.

However it seems like there may be a firmware issue at play here that I am hoping my experiences might be able to assist in resolving.