Help requested: I recently ordered some new White dimmer switches for my home. I love them, except for one massive issue: about 10-20% of the time, when I press the ON button, the switch is unresponsive. I need to press the ON button a second or third time to get the switch to turn on. This issue seems to be more frequent when the switch hasn’t been used for some time.
It’s not a switch-level issue, because it happens with all of the switches I have installed. I’ve tried all the usual fixes, including factory resets, de-powering the switches, and checking to ensure that connectivity is good (it is). I’m using Alexa as my Thread border router, and firmware is 1.0.0 (or whatever shipped out with the switches initially).
It may not sound like much, but this is a massive issue that causes enormous frustration for me. I’ve found myself lingering near the switches every time I turn the light on because I’m trained that they might not turn on when I press them.
Is this a common issue? Anyone else experiencing it? And any thoughts on how to resolve?
An update to the 1.0.5 firmware is pretty much a “must do” for these switches. Updating is implemented in Apple Home and Home Assistant. I’m not sure if Alexa supports updating (this isn’t an Inovelli implementation issue, but an issue of whether the controller itself supports Matter updates). Try to update and then check again if the problem persists.
Are you trying to turn the switch on via your app or by pressing the up paddle? Referring to an “ON” button sounds like an app, but “lingering near the switches” sounds like the paddle.
And are the lights that are not coming on the WIRED load or are you running an automation to turn on a light that is NOT the wired load?
Good questions, sorry for not clarifying. I’m trying to turn the switch on by pressing the up paddle physically. The lights that are not coming on are the wired load.
I ordered a Home Assistant so that I can do an OTA firmware update to 1.0.5, and I’ll see whether that fixes the issue. But I’m a little pessimistic about that working, because I would assume that a firmware update that improves connectivity would not improve the responsiveness of the physical paddle when pressed. Is that assumption correct, or might this update solve my issue?
Either way, I’ll provide an update once the firmware is updated on whether or not that fixes things.
I have 6 switches installed. I will say that the ones closer to my border router do seem to experience this less, so maybe it’s something due to connectivity?
They are on a neutral wire setup. Loads are canless lights for all of them. And I’m very confident that they’re wired properly.
So these are dumb lights physically wired to the switch. It’s hard to imagine that connectivity could affect switching the wired load, but that’s a question Inovelli would have to answer.
There have been a number of reports of low signal strength with the original beta firmware, but no one has reported (at least here, AFAIK) that multiple presses of the paddle were required to turn on the wired load. If that’s going on, I expect we’ll see posts here.