I see them available on Amazon.com but not on amazon.ca. I don’t know if how it works on a seller side but maybe you should adress this’ll issue to the Canadian help support instead?
But obviously the customers support looks way better than seller support hahahaha.
Thanks again for all the support from your side. I never saw that much interaction from a seller. Tumbs up to you!
On a totally different subject… What will be the price tag for the dimmer vs the on/off switch?
Hopefully a quick question - I just found out about these switches from RedFlagDeals, and they seem revolutionary (I have legacy GE Tapt, Wemo, Wink relays, etc., all with issues).
I just want to clarify the difference between the black and red line - is that the difference between base and advanced? I was trying to match them up on your In-Wall Dimmer page, but didn’t see the red/black details. The Amazon Canada also lists the Black version of the on/off as having the LED control and energy monitoring, so I just want to be sure.
Great to hear from you both and welcome to the community!
Yeah, it seems Amazon.ca is quite the cluster right now and I’ve about had it with them
Not only did they take down the Red Series listing, but it appears they used the product description from the Red Series (thanks for pointing this out @Absolute). It’s supposed to pull directly from Amazon USA, but idk what’s going on… Ugh (sorry, venting)!
Anyway, the main differences are that the Red Series has everything the Black Series has plus:
Can you elaborate on what “Smart Bulb Enabled” means as well as “Heads up Notification”? Those are two new terms i havent heard of with my current zwave switches.
Also for clarification, red switches are dimmable correct?
Im holding out on Amazon.ca getting their stuff fixed so i can order some Red switches none the less
Haha, yeah sure - I wanted to use some fancy terms to make me feel better about my marketing degree
Smart Bulb Enabled means that you can use this switch with smart bulbs on the load. For example, one of the problems with smart bulbs is that if you cut the power to them, they go offline (as there’s nothing to power the Z-Wave Chip). We put in the ability to disable the internal relay so that when you try to turn it off via cutting power, it will not work. Instead, what happens is when you press down, the switch sends a signal to the HUB to turn off the bulb. In other words, the bulb is still powered but it’s controlled still by the HUB (and also the switch).
Hopefully that makes sense?
As for Heads Up Notifications, there’s a small LED bar on the On/Off switches that is RGB (multi-color) that can light up different colors (and animations) to notify you of certain events. For example, if your garage door was left open past 10pm, your switch could light up purple. Or if your basement light was left on, your switch could flash green.
It’s pretty sweet!
Sorry for the confusion. There are two different lines we have: Red and Black Series.
Think of the Black Series is a more basic switch. Not every switch you have needs to have all the fancy bells and whistles so we wanted to make one that was more affordable.
The Red Series has all the features you could think of. It’s more of our premium version. The one you want to show off to your friends lol
There are also two different types of switches: On/Off and Dimmer. The one for sale now is the On/Off versions. Our Dimmers are in production and should be shipping soon.
So, to recap, there are four different switches we’ll have available soon (two are currently available):
If Amazon Canada doesn’t get it together with the Red fiasco before the sale ends will Canada get another shot at the deal on them when they do get it sorted out?
Thanks @Eric_Inovelli; that’s what I had thought too, and didn’t want to order the wrong version! The power monitoring is a unique feature that I’m excited about (and the LED signalling too) - no other product has your unique features. I’ll happily wait for the Canadian sale (and pick up a few from Amazon.com on a US trip next week…)!
Regarding the Smart Bulb Enabled question, another term I heard in reference to it was “live wiring”, which was what I had to do for my old switches. Essentially, in other switches, you cap off the “load” wire on the switch so it powers nothing, and then wire the live and load from the wall together, so the lights are always powered.
Not a good solution, as the sockets will always be powered unless you hit the breaker, or take out a bulb. Given some bulbs disconnect from hubs (looking at you, EcoSmart…) it means that you may have to manually reset each bulb one-by-one. Very. Annoying.
This feature means you can wire the switch properly, and then choose the type of bulb… plus, it looks like the “air gap” switch will allow you to cut the power to the smart bulb… so if you need to reset/repair all your lights… you can do the on/off reset process right at the switch.
Can’t wait for the next sale after finally having time to get 4 of my 5 switches installed and seeing how quickly these update their status with Hubitat.
I just called USA support bc Canada does not provide any phone number and they basically said that they’ve submitted it to, “their internal team” and should have some sort of answer for us within 24-48hrs.
It sucks because there’s no, “internal team” contact to reachout to, so I’m at the mercy of the customer service rep (I’m also using that term lightly) to get things done.
I hope they don’t have too much of those sale… My wallet won’t handle too much of them in a short period of time
I’m even considering replacing some switch I currently have upgraded already. Only because of this damn rgb notification light. You hooked me hard. I love rgb light.