Blue Series 2-1 Signal / Routing / Performance Issue Troubleshooting Thread

I didn’t get the email. I also didn’t get the shipping update emails, but it didn’t really matter since I could monitor the status here.

I can just use the form posted in this forum, assuming that’s the actual form being used.

If I didn’t get it, there probably are others. Is there any chance you’re just sending these emails to your marketing list, which would only include those who opted in to marketing emails?

Just scanned my 30 switches, thanks for the iOS shortcut!! That made this a fairly painless process. Only 28 of the 30 are affected, I can install 2 of them!! Trying to be positive…

So I had sengled bulbs before. I actually just replaced them all. Sengled stuff is generally solid but there are known issues with bulbs not liking certain devices. We saw this before with ZHA when there were routers based on TI zstack. I am fairly certain it happens with other hardware combos too. I’ll see if I can find other reports. Latest ZStack router firmware with ZZH, throwing MTORR error and triggering NWK changes · Issue #267 · Koenkk/Z-Stack-firmware · GitHub Adding certain devices would cause huge floods of network conflicts followed by devices dropping. We invested a good chunk of time into this and the main commonality was sengled bulbs.

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The 2.05 firmware? the Blues already have a firmware update? How do I update?

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Are you using ZHA or Z2M? And yep, technically 2.06 is out now too.

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Unfortunately, the INNR binding issue is not fixed – I just re-installed some 04’s and 94:DE’s and updated all of them successfully to the 2.05 firmware on Hubitat (also using latest available HE driver).

All switches have been installed for a couple hours, and one of my 94:DE has binded itself to at least one nearby INNR 224 plug.

I’m not using any zigbee-binding setups with any of my Blues and I don’t have the binding app or original binding driver installed anymore (I cleared those out and reset my Hubiat database since then, so any dregs of those should be long gone).

I’ll posted this info in the firmware thread too.

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I’m using ZHA in HA. I don’t see any notification for firmware updates

If you enabled the provider in zha config in configuration.yaml they happen transparently in the background

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I had Sengled bulbs and they were a total mess after I installed the Blue 2-1switches. They just refused to route through the switches. The bulbs would lock up any not respond unless I reset them. Replaced them with Innr and they work flawlessly in with the Blue in smart bulb mode. In all fairness I’ve always suspected Sengled were not the best quality.

Like @dmulcahey mentioned, you’ll just need to follow the configuration guide if you haven’t already. Once it’s in, restart HA and they’ll happen automatically, or you can tell it to check for an update by issuing the command in that section as well.

If you have logs set low enough, you should see progress in system logs, otherwise you’ll also have a progress bar on the switch itself that will get progressively brighter until it’s done.

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Perfect! This is exactly what I needed. Thank you. I will go configure it now.

These are 0201!

When I read this I got excited … I had re-soldered lots of 0402 in the past. Hard but doable.

0201 is definitely a different category …

That’s why if you’re going to attempt this, I’d suggest doing the bridge method with a ball of solder instead. At least for a temporary solution. One of my affected switches improved by 20 RSSI.

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Does this make the switch fully equal to a non effected switch, or better than it is now?

Is the resistor directional? Anyone have a link to replacement resistors? I can see a demand for grey market repaired switches, as long as it’s clear that’s what you’re getting.

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This is why I think Eric should RMA the switches. Too much talk about “getting extra switches” and “reselling modified ones” He is replacing affected switches. If your switch works well enough that you are confident in reselling it you shouldn’t be getting a replacement. Eric is not giving a free handout for free switches just because. He is going out of his way to replace damaged switches and make a bad situation right.

You may alert the buyer that it’s a modified switch, but there is a greater than 0 chance that at least one person out there will repair a switch and try to sell it as perfect. Then when it starts having problems Eric is going to be getting emails. Sure he will know who originally sold it because of us submitting the QR codes, but the damage is already done and now he is faced with spending money making a 2nd customer right for the same switch through a warranty claim. A customer who didn’t know any better or telling that customer tough luck I already replaced that switch once.

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Well then let him RMA the switches. It sounds like they don’t care for the expense. That being the case, how is it better that all those devices, probably thousands, go in the trash?

As far as them going out of their way? Let’s agree to disagree. Inovelli plain dropped the ball here, and they’re doing their best to make it right. I’m not so sure anyone is doing me any favors.

And after thinking about this for more than 10 seconds, how does any of what I’m asking hurt the situation? If someone wants to be a d bag and sell broken switches, they’re going to sell broken switches. At least what I’m asking about gives a second life to otherwise trash. To be clear, I am not qualified to work on anyone else’s device. I might try it on my own, but I’m not confident enough to put my name on it and sell it. But there are talented people out there that could probably make pretty good time on the repair if this is all that’s needed.

Just finished submitting the replacement form for my order - honestly the worst part is taking all the pictures. Typing in the addresses was made easier by the fact that really only the last 5 digits are different. Copy/paste away…

@Eric_Inovelli there wasn’t an email address input box on the form - will we be receiving confirmation emails as the replacement process progresses? E.g. we received your form, we verified your data, we’re now shipping your replacements.

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I think the plan is have the manufacturer fix the switches and sell as refurbs

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