I just want to say, great job Inovelli. This is how a company should handle issues. I can’t wait for my switches to arrive.
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I did 2 batches of 5 and one batch of 10, probably took me 3-4 hours total over the course of a week
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Hoping someone can help me out here. I bought 20 switches, 18 of which fall under the recall. I attempted the 90% fix on one and it seemed to work (switch lights up and can successfully connect to zigbee2mqtt!), but for whatever reason it won’t turn on the lights. I have 120V at line, but it’s only outputting 90V at load. Could I have shorted something I shouldn’t have while soldering? I’m fairly adept at soldering, but by no means a pro.
This same sort of thing happened to another switch too, and this one was not modified in any way. I connected it, everything worked great for a couple of days, and then all of a sudden it wouldn’t turn on the lights anymore. I went to bed without figuring it out, and when I woke up it worked again. No idea why.
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The board you solder on is all low voltage it couldn’t affect the output voltage unless you borked the main board or assembled something incorrect. It is a dimmer, are your bulbs not dimmer compatible?
The bulbs are dimmer compatible, they were working with the same exact switch before I soldered it. But even when the switch is not in dimmer mode it is still only outputting 90V to the lights.
I’m close to certain that my issue with the hotfix has to do with the MOSFET and the push pins. When I reassembled, I had a slightly different order of male pin - MOSFET - thermal pads - female pin - plate. That order made it easier to reassemble, but I believe the correct order needs to be male pin - female pin - MOSFET - thermal pads - plate to ensure proper contact between the plate/thermal pads/MOSFET.
Edit: still not sure if this was the issue, but the subsequent switches worked just fine after the hotfix! Probably a short somewhere else with the solder blob like others are guessing. Also, be extra careful about the wire that covers the pins on the cover side of the switch plate. I didn’t pay enough attention on one switch and pinched the wire to the plate causing a short that destroyed the switch… Stupid mistake
I used tweezers to insert the pins and had MOSFETS tilted up enough to insert my finger to finish pushing them all the way in tight to the tab.
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That level of damage probably wasn’t from soldering. The MOSFET probably shorted to something it shouldn’t.
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looks like a phat solder blob on there I wonder if it shorted to the top of the fet
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I think that is the remains of the RF connector.
@Eric_Inovelli is there a topic on the forums that has the status of the incoming shipment of blue switches?
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Is the December order in yet? Any idea on when replacement switches will be going out?
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@travis.mara - I promise I sent it out on the 30th at 8:04pm – I sent it to the email you’re using for the forum. Can you check your spam folder? I sent it from my personal Inovelli account, so it shouldn’t, but you never know.
Regardless, you’re all set for 5 replacements.
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@robf22 & @epow – Yours went out on November 22 at 4:49pm. Can you check your spam too? I sent it from my personal account, so it shouldn’t go to spam, but you never know.
Regardless, @robf22 you’re all set for 10 replacements and @epow you’re all set for 20.
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@wildetech – If you want to PM me to make sure (I just tried looking up your email on the replacement sheet I made, but couldn’t find anything) that’s fine, happy to help. But to answer your question, if you submitted the form online, I will verify it and you should first get an auto-email saying your form was submitted and then another one when your switches are verified.
We will be fulfilling the replacements from our HQ.
Hope that helps!
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Update regarding replacement timeline:
We received part of the replacements this morning and are waiting for the remaining to arrive in a couple weeks. I would say we have about 85% of the replacements here, so we will start fulfilling them this week. It’s just @Courtney_Inovelli and I doing it, so please be patient. But, we will try to get out all of the replacements from this batch this week.
In terms of an order of replacements being sent out (as I know someone’s going to ask), we don’t really have one other than we’re trying to be as efficient as possible. What that likely means is that we will ship all the 10’s together, all the 20’s together, etc. This way we (and by we, I mean me… Courtney doesn’t mess up) don’t screw something up and give out too many or short someone.
For tracking numbers, our hopes is that if we fulfill these from Shopify, it will send you an automated tracking number (those that ordered prior to Shopify, it’s ok, your order was imported so we can still ship it out there). Hopefully this will also fix the, “unfulfilled” issue that everyone is seeing.
One last note, we changed the boxes moving forward. Instead of the fancy packaging, we opted to save some money to offset the rising costs in order to keep our pricing the same. This was a tough decision for me being the marketing guy as I like pretty packaging and believe it sets the tone for the product, but I figured instead of raising the price, I could just compromise as well as help the environment as the new boxes are recyclable, whereas the other ones were not.
So, if you get your order and wonder why the box is different, that’s why.
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I will send out an email as well outlining all of this from my personal account. Please check your spam if you don’t get it.
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Yup, mine went to spam. Must be a Microsoft vs Google mail fight… thanks for confirming!
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Really appreciate the update as always! Just wondering if there is a different process or timeline for those of us in Canada?
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Great question – same process 
(fill out the form regardless of where you purchased it) and timeline will likely be the same as we’re shipping everything out at once, but I’ll defer to @Courtney_Inovelli.
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I get the efficiency aspect of this but I’m going to ask that you at least think about taking the original order date into consideration. I pre-ordered on the first day (maybe within the first hour) and was one of the last people to receive my order only for 90% of them to be defective. If I end at the end of the line again and having to waiting for the next batch of replacements that will really suck. Ive been patient so far but it would be hard not to switch to Lutron or some other alternative at that point.
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