This is an interesting thought and I’m back and forth on it – and this is definitely something we debated over from a UI standpoint.
I would say that most configurations are actually single-pole, neutral setups followed by multi-way w/dumb, neutral (and then multi-way w/aux).
However, one could argue that 3-Way Neutral w/Dumb has all the same settings as Single-Pole Neutral and it would indeed save a step of programming and the headaches and shaken fists we get from electricians.
But, on the other hand, what if someone is wiring up an Aux Switch and run into the same issue where they wire it up per the directions and get equally as frustrated that their Aux Switch isn’t working properly?
Because of this, we opted to have the simplest setting of Single-Pole and put a cheat-sheet in the box that has all the quick tap settings. Ironically, it was meant for electricians because that’s one of the biggest complaints we get (that someone hired an electrician and the electrician couldn’t figure out how to get it to work in a 3-Way).
In fact, we also put disclaimers on the wiring schematic site letting people know that they’ll need to program the switch after installation:
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But I guess I understand from an electricians standpoint that they probably don’t care about reading programming instructions as that’s not their wheelhouse and they probably assume that’s something for the homeowner to do as they’re just there to follow the schematics.
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One thing that was tossed around was to start offering different SKU’s on the site that were already pre-programmed to work. So, if you know prior you have some single-pole setups, you can order the Single-Pole SKU and if you have a Multi-Way w/Dumb, you can order that, etc.
The problem here is that there is now 5 SKU’s (Single Pole Neutral and Non-Neutral, Multi-Way Neutral (dumb or aux) and Multi-Way Non-Neutral.
Would love to hear what you guys think as this is definitely an ongoing problem that I’d like to solve!