I’ve posted in this thread a handful of times… I wanted to loop back to say that both of my Red Series fan/light switches have worked flawlessly for probably 6 months. In that time, inside temps have probably stayed in a 10 degree range while outside temps have changed drastically. No RF devices have been added or removed in that time. I’ve made no changes to the circuits those switches are on, that I can remember.
It’s just as mysterious to me why they work fine now as it was why they weren’t working before, but I’m pleased they’re working.
Completely separate issue. This issue is a disconnect between the switch and the canopy module so when you press the button to turn on/off the light or fan, nothing happens.
If yours is turning off exactly at 2hrs 10 min I’d be looking into an automation or something that could be sending it the off command. If the time varies, then it could be just about anything and you’d need more troubleshooting.
I agree. Don’t forget about voice assistants. Alexa in particular is notorious for implementing rules via “Hunches” that users aren’t aware have been turned on.
It is summer time and getting hotter in my area. I have noticed that my connection between the switch and the canopy module is getting worse again. Last night I had to keep trying to turn the light off for about 5 minutes before the canopy actually received the signal. I don’t know if it is actually related to the heat though. It seems like it just randomly decides when it is going to work.
This is with the canopy antenna sticking out of the fan cover, the switch hanging out of the box, and about 8 feet in-between them.
Then, on the other side of my house I have a second fan that always works fine, and it is farther apart and fully installed in the wall.
When they are working they are perfect for what I need, I just wish I could get it to stay stable. At least the z-wave connection to the switch is good, I can sit there all day and turn the switch on and off and it works every time. If only the canopy would follow the switch every time too…
Is there any update on these? I attempted a firmware update on one and now it is unable to contact the canopy module. I’ve replaced with Treatlife switch in the meantime, but it is not ideal. I have two other LZW36 that are working okay, but I don’t dare attempt a firmware update on them.
I seem to have run into this issue too.
I’ve had disconnection issues in the past, but I seemed to be able to resolve those once I poked the canopy module antenna slightly through the ‘dome’ of my fan.
Now, in my office (current temp ~87F… Ugh), my light/fan doesn’t respond to any commands from the switch.
I finally managed to get zwave-js to update the firmware to 1.36.1 (had to exclude, then include in S0 mode before the update would take), but it still seems to be having issues.
Switch responds to commands from the hub fine. (LEDs fade up/down, and my ‘notification’ automations that change LED color/pattern based on unlocked/open doors are also working fine.) It’s just the connection from the Switch to the Canopy that seems to be failing.
Notably, I have 3 LZW36s in the house. The other two appear to be okay (fingers crossed…), it’s just this one in the office.
(Notably, for whatever reason the office is the warmest room in the house, so temperature might very much be a factor.)
Just a bit of color and I did not read all the responses before posting so forgive me if it has been mentioned. I get these disconnects quite often and it prompted the swap of my switch at some point when i could not get it to reconnect. The second switch was a little better, but I still get disconnects often. I’ve found that using the dim control on the light generally works better to restore the connection than multiple attempts on the switch.
I have just replaced a fan/light fixure connected to a canopy module because the fan itself was developing a nasty grinding noise. Upon restoring mains power with the breaker, the canopy module went into pairing mode… the light was pulsing from 0-100% slowly.
I attempted to pair the switch and it failed… red LEDs. I removed the fixture and dangled the canopy module antenna out of the side of the housing, up at the ceiling… success. Green LEDs at the switch. I turned on the light, I turned on the fan… and now I can’t shut either of them off, by switch or z-wave.
This is my bedroom ceiling fixture. If I can’t get the light to turn off, at least, then I’m going to have to turn off the breaker to the entire room if I want to get some sleep. I’m probably a bit testy because this fixture install was a PITA, but not being able to turn off a light at the switch is an unacceptable outcome in any house, let alone a smart house. Any assistance would be great.
Unfortunately, that’s not true. There’s no electrical connection between the switch and the canopy module. When I pull the air gap switch, there’s still 120V going to the module.
Ultimately, the light shut off by itself a few hours later. I wasn’t in the room when it happened, and there was no Z-wave activity, so it’s hard to attribute it to anything. After that, I turned the fan switch on and off maybe thirty times over the next hour trying to get the fan to shut off. It too turned off on its own a bit later. I didn’t see that happen either.
I haven’t turned either of them on since, and I’ve disabled all automations they’re in, for fear I won’t be able to turn them off.
Not entirely sure if you are still compiling data for this topic. But here you go.
I have 3 LZW36 and only one is an issue. I have one rule machine script that turns the fan on if outside temp is greater than 30c (92f). This is how i found out that one fan/light switch is experiencing disconnection issues: Here are my answers to the question:
Date switch was purchased
**"June 28, 2021", "Aartech Canada"**
Approximate distance from switch to fan canopy
**"10ft"**
Approximate internal temperature (in house) and external temperature (outside)
**"Inside the house is about 20-24c, Outside is ranging from 20-40c"**
What is your hub/gateway (ie: SmartThings, Hubitat, etc)?
"**Hubitat"**
What firmware version are you on (if you don’t know, leave blank, but it’s helpful)?
"1,36 (beta)"
Have you made any parameter changes?
**"Yes, color of led (white)"**
Approximate wattage of your bulbs
**"25w"**
Does the disconnection happen when using the fan, the light or both?
**"Both"**
Do you notice any patterns (ie: time of day, time since last disconnection, etc)?
**"No"**
I came across this post because I am now experiencing this issue as well.
I have four of these all wired exactly the same and suddenly one is experiencing the issue.
I try and operate the fan and switch from my controller and the light and fan operate the switch and you can see it change the color brightness on the switch. If you manually operate the switch it does the same thing. In both cases neither the light or fan operate.
What I do is pull out the air gap and count to 10 then put back in and it fixes it.
I have had all four of these I believe since July 2020 and all have been working just fine all that time. One of the very recent changes I did was change the colors of this switch but I have now changed them back to default.
The amount of time it does this is so random it can work for a whole week just fine and then fail to work six times in one day. I am possibly noticing it more recently as I have needed to operated the fan more frequently.
I am having a sneaky feeling that a lot of peoples problems and possibly mine are due to other radio interference I have experienced this kind of issue in the past with Wi-Fi and Alarm System and Sonos. I once spent a long time trying to figure out why Sonos was so unreliable only to find out it was my ADT system at the time causing interference. Now other devices such as Govee, Zigbee and others in the mix could be causing an issue. Anyone’s thoughts?
I have two fan/light switches. Neither worked last time I tried them; one surprised me by not working, since it has worked well for a few months, and the other has consistently not worked for a month or so.
I have Sonos. I use SonosNET, but the use or non-use of Sonos devices (or even presence/non-presence) hasn’t made any noticeable impact to the reliability of the fan/light switches.
I have a single Govee device, but it’s been powered off for months. I have no Zigbee devices. I must have over two years of owning the fan/light switches now, and I can’t attribute anything as a contributor to whether they work or not: temperature, humidity, RF interference, etc… they work when they want to, and don’t when they don’t (the latter is usually when I really want them to work, e.g., shoulder seasons when I’m moving from active heating or cooling).
To quote a reedit article:
Sonosnet is a dedicated WiFi network only for your Sonos speakers. The first hard wired sonos speaker or boost to the router creates Sonosnet. Beware that adding the first speaker or boost to a wireless mesh node may cause problems and kill the performance of your WiFi mesh system. Ie Orbi, Eero, Google.
It is interesting that you have similar issue. I have zigbee but this is only very recent so possibly not the cause. Either way I am lucky in knowing that if it is interference then it is under my control as I am the only house for a long distance.
Either way it doesn’t seem that Inovelli have come up with a reason for the disconnect issues and I have seen some people being particularly nasty in response to Inovelli. In my opinion Inovelli is literally the only company out there that actually seems to give a s’'t about how their customers are using their products and do actually actively interact with their customers. Other companies just finger point and do nothing to be constructive. Also in my understanding this is pretty much the only product out there that does what this is doing. Hopefully they will come up with an updated version of this and I will happily grab at least one when and if it comes out.