Alright guys, thanks for your patience here – I should have more time this week to really dig into this. With dimmer pre-orders going out, answering customer service tickets (we are down a rep), writing a sensor manual and getting stuff ready for a new hire, I was pretty tapped out the last couple weeks.
I also have the manufacturer monitoring all these issues and I can assure you, we’re definitely trying to figure out what’s happening.
What would be super helpful is if we can somehow synthesize down the problems and start looking for some trends that we see.
The new hire starts Monday and she’ll be leading Customer Service, so Monday may be tough, but I’ll be back to full steam on Tuesday!
EDIT: I’m going to start a new thread where we can start compiling evidence and see if we can figure out any common denominators. Give me like 10 min.