Hey @domsim00 – first, I am extremely sorry for all the back and forth it seems you’ve encountered. I can’t imagine having to climb a ladder or at least undue the canopy as many times as you have.
Second, at this point, yes, I think it’s probably best we just refund you for the product. It sounds like it’s either you got extremely unlucky with the 3 modules, or the fan is just not compatible for some reason.
I hope that one day the manufacturer can take a look into it further, but until we are able to get back on good terms with them, I don’t see that happening.
We will hopefully be able to negotiate this in an upcoming deal that should be announced the in the next couple weeks where we will have some backing by a larger company that already works with the manufacturer, but until anything is signed, I can’t promise anything and therefore, I am happy to just give you a refund and let you keep the switch.
I sincerely wish I had better news. It sucks to read these and not really be able to do anything about it.