Two Red Series Dimmers dropped off Z-wave network; one won't re-include successfully

[stu1811]

@DeltaNu1142

Factory resetting allowed me to add one of the switches back to my network, and after reconfiguring it appears to be working fine. The other is still non-responsive. So I’m posting here for further assistance.

What is the configuration of the switch that isn’t responding? Single switch or three-way? Neutral or non-neutral?

@DeltaNu1142

Incidentally, I also have an outstanding issue with a fan/light switch that ceased to work locally, which means I have no control over it at all. It’s the only ceiling fan on the first floor of this house with no air conditioning. It’s been nearly a week that I can control neither the light nor the fan… yet the ticket has been closed without resolution (16790). My wife does not hold Inovelli responsible for this problem. Any guesses who’s taking the blame?

Inovelli is tracking the fan/light issue and is working with the manufacturer to correct the issue.

Fan/Light Switch Disconnection Issue Thread

This thread is to try to figure out what’s going on with the Fan/Light switch disconnection issues. We are just as stumped as anyone else and would love to get to the bottom of this as it’s weird that this product had this issue in the beginning, then we hadn’t heard this being a problem for at least 6mo and now it’s resurfacing Between the 4 of us that have these switches installed for over a year now, we’ve not had any of these issues, but it does seem to be an issue lately with ti…