tl;dr I have tried all of the things but the switch will not enter pairing mode
When I first got my white switch (VTM31-SN) a little while back I was able to install it with no issues and the pairing on my phone popped up automatically and I was able to pair it to a Google hub with no issues. I didn’t have bandwidth at the time to play around with the smart controls but when I went to revisit it recently I found that the devices in the Google Home app were greyed out. So I removed them through the app and then tried pairing again but I can’t get it to even enter pairing mode again no matter what I do.
I have tried all of the following multiple times:
- Scanning the QR code
- Manually entering the pairing code
- Manually entering pairing mode by pressing the config button 3 times on the switch (I have tried doing this at different times like before scanning, during scanning, immediately after factory reset, I also tried pressing it at varying speeds)
- Factory resetting the switch
- Cutting the power at the breaker
- Cutting power by pulling out the air gap
The switch has a solid blue light and it does not at any point pulse to indicate that it is ready for pairing and the device search on my phone (Android) times out as it can’t find the device. Tapping the config button 3 times as the instructions recommend does nothing but all of the other key combinations for changing the modes on the switch work and the light that it is wired to turns on and off as expected. After doing a factory reset or resetting the power, the popup on my phone to connect to the device eventually shows up like it did on initial setup but it still doesn’t pair or enter pairing mode.
I ensured that my phone and hub were on a 2.4 GHz network and I also tried connecting through my Home Assistant server. I have toggled on/off Bluetooth and restarted my phone (Bluetooth is mentioned in the Android troubleshooting though I don’t see any reference to this switch using Bluetooth for provisioning but thought I would try it anyway). I initiate the scans while right next to the switch.
I have a lot of smart switches but this is my first Matter device so sorry if I did something obviously wrong but I have seen some posts with similar issues on other Inovelli switches (Blue Series 2-1 Won't Enter Pairing Mode - #8 by MasterDevwi). Any help or advice would be appreciated.